Assistant Director, Food & Beverage
At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Director, Food & Beverage, your leadership and vision will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction.
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Summary of Responsibilities:
Reporting to the Managing Director, responsibilities and essential job functions include but are not limited to the following:
Directs all aspects of the Culinary / Food and Beverage Operations to Fairmont Hotel Standards
Manages and directs Food and Beverage Management team, provides support and direction to the F&B Operations in helping drive revenues
Represents The Plaza positively on and off property. Works with the Executive Chef in overseeing menu design, purchasing, staffing and food prep in all Fairmont Managed outlets.
Responsible for ensuring a consistent, high quality food product and service for all events and outlets
Works with the Food and Beverage management team and colleagues to continually improve guest and employee satisfaction while maintaining the operating budget.
Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
Works with Food & Beverage managers and colleagues to execute the F&B strategy and focus on meeting or exceeding departmental and hotel goals. Ensures compliance with Fairmont Hotels & Resorts to maintain brand integrity.
Understands the Plaza Client expectations related to food quality, presentation and service delivery. Ensures staff executes to this level to help build customer loyalty.
Participates in the hiring, development and retention of a diverse workforce to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and colleague satisfaction to enable business success.
Works very closely with the Public Relations Department to ensure correct and adequate PR interest is being generated by driving innovative promotions, menus and concepts; creating a destination of choice for both Hotel and external guests
Responsible for the management of the department's annual operating budget to achieve or exceed budget expectations. Helps to manage wages, productivity and expenses in accordance with business demand. Utilize all company financial management tools to the fullest extent to manage the financial success and assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
Implement and manage all company programs to ensure compliance with the SOP's and LSOP's; to include safety and sanitary regulation, all federal, state (OSHA, ASI and Health Department) and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
Supports procedures for food & beverage portion and waste controls.
Orders uniforms and supplies in accordance to budget and ensures all are properly inventoried and maintained.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Interacts with guests/customers, community, Company representatives, vendors and local education systems as needed. Receives departmental guest complaints and ensures corrective action is taken.
Trains internal guests in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolving conflict through fair treatment policy
Works with 3rd party representatives and creates and maintains positive relations
Previous Food & Beverage experience in a senior leadership role required
Restaurant experience required
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Experience in a Forbes 5 star and AAA 5 Diamond hotel or resort required
Proven record to coordinate multiple departments
Exceptional interpersonal and guest relation skills
Proven team-builder with outstanding coaching skills
Clearly demonstrated ability to be innovative, creative and able to think outside the box
Previous experience working in a union environment
Computer literate in Microsoft Window applications required
University/College degree in a related discipline required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont Hotels & Resorts