Assistant Director Develpment Business Services

Children's Hospital Of Philadelphia Philadelphia , PA 19107

Posted 3 weeks ago



Assistant Director Develpment Business Services

Philadelphia, PA, US, 19107

Job Type:
1300 MKT - Wanamaker Building Req ID: 27711

Shift: Days

Employment Status: AF - Active

  • Regular

  • Full Time

Job Summary

The Assistant Director, Development Business Services will focus on employee engagement for the life cycle of Foundation staff. S/he is responsible for managing the Foundation's on-boarding program, and training for all employees coming into the Foundation, and for overseeing and managing ongoing educational opportunities for all staff. He/she will onboard all new staff, provide a high level of training and support for business technology tools, communicate proactively, create, oversee, and implement departmental policies and procedures, and assess and market continuing education opportunities for staff.

Job Responsibilities

Develop and own the Foundation's New Employee On-boarding Program:

  • Own the development and creation of a robust program of orientation and on-boarding activities and education for new employees and supervisors coming into the Foundation that will complement the existing hospital New Employee Orientation Program.

  • Will review current program and current enterprise on-boarding, perform gap analysis to determine Foundation-specific needs, and, working closely with AVP, Development Operations and other members of Senior Staff, create and recommend full program of orientation and onboarding activities and education for new employees and supervisors. Key activities may include:

  • Ensure pre-start and day-of start optimal experience for new staff

  • Making sure employees receive welcome packets

  • Work with managers to develop and finalize orientation schedules

  • Ensure expectations for new managers/new hires are understood, especially regarding CHOP policies and deadlines.

  • Coordinate efforts with Development Data Services team, Telecommunications and IS to request access, rights, and IDs.

  • Work closely with Training Coordinator to create technology training schedule.

  • Ensure constant communication with all parties to make sure the new hire's schedule is understood and published.

  • Oversee, develop, enhance and coordinate quarterly two-day orientation meetings for all new staff

  • Assess current program, develop and recommend changes to Senior Staff.

  • Responsible for implementation and scheduling

  • Ensure content of all presentations is updated and holistic

  • Manage Buddy Program

  • Consistently message Buddy program to staff; work closely with hiring manager to assign Buddy for new staff and ensure that expectations are understood and met

Manage Early Career Development Programs

  • Oversee Internship Program for department

  • Work with Talent Acquisition to manage the hiring process

  • Support the development of internship job descriptions

  • Provide guidance and consistency to interns across department

  • Manage Year Up program

  • Serve as department liaison to Year Up Greater Philadelphia program partner

  • Oversee and coordinate internship experience for interns and managers

  • Represent the Foundation at Year Up events

  • Support high school student interns managed by Associate Director, Business Services

Develop Business Technology Training:

  • Create new training program or build on existing training on non-fundraising business technologies and procedures, including, CHOPone, STAR/Kronos, Concur, and World Travel, and transfer knowledge to others, including writing and disbursing procedures and job aids.

  • Become staff expert and serve as department resource for questions regarding these tools.

  • As part of onboarding, train all new staff on technical apps and systems.

  • Identify training needs in department by tracking requests and errors and conducting audits; identify process improvement opportunities and inefficient systems; make recommendations for improvements. Provide 1:1 trainings and, if appropriate, classroom training.

Job Responsibilities (Continued)

Market Ongoing Professional Education and Training

  • Work closely with AVP, Development Operations, and other parties to select and publicize educational opportunities including trainings, conferences, seminars, publications, and online resources from professional organizations

  • Create and promote schedule of Hospital learning opportunities for emerging leaders

  • Create and promote schedule of offsite learning opportunities, including conferences, seminars, classes and trainings

  • Organize in-house brown bags and guest speakers to provide education about Development efforts and initiatives

  • Analyze pre/post assessment data to meet training needs/goals

  • Act as training liaison and promoter to other internal teams and divisions

  • Assist with the development and organization of training programs, workshops, and initiatives

Support Facilities and Workplace Environment Change

  • Working closely with the Associate Director, Development Business Services, apply effective change-management techniques to work with displaced staff and ensure an optimal experience before, during, and after any moves.

Required Education and Experience

Required Education: Bachelors degree.

Required Experience: Five (5) years' experience in office management, training, human resources, or similar required.

Preferred Education, Experience & Cert/Lic

Preferred Experience: Seven (7) years' experience in highly professional office environment; experience onboarding and training staff, either 1:1 or in groups

Additional Technical Requirements

  • Excellent communication skills, both written and verbal

  • Ability to work independently, meet specific goals and objectives; proven ability to prioritize; initiate change and improve processes

  • Working knowledge of Microsoft Office Products, intermediate Outlook skills preferred.

  • Ability to handle multiple tasks and meet deadlines

  • A sincere appreciation for people and how they are each uniquely motivated.

  • Poised and engaging, empathetic communications style based on natural warmth and enthusiasm.

  • Fast-paced and results oriented with the ability to work in a timely manner with multiple deadlines and competing requirements.

  • Strong written, presentation, verbal, organizational, and interpersonal skills; demonstrated ability to relate well to individuals from diverse backgrounds.

  • Demonstration of good judgement, professionalism and the highest standards of ethical conduct.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions.

CHOP Careers Contact

Talent Acquisition
2716 South Street, 6th Floor

Philadelphia, PA 19146

Phone: 866-820-9288


Nearest Major Market: Philadelphia

Job Segment: Telecom, Telecommunications, Medical, Office Manager, Patient Care, Technology, Healthcare, Administrative

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Assistant Director Develpment Business Services

Children's Hospital Of Philadelphia