Assistant Director Career Operations, MBA Career Management

Position Information

Classification Title Student Services Professional FLSA Exempt FTE 1.00 Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications Position Summary

The position is based at the Terry Executive Education Center (TEEC) in Atlanta, located at 3475 Lenox Rd NE, Suite 300, Atlanta, GA 30326.

The Assistant Director of Career Operations will play a critical role in ensuring the goals for the success of Executive, Professional, and Online MBA students and the EMBA, PMBA, and OMBA programs. The Assistant Director provides essential analysis on the office's impact and graduates' outcomes in order to shape strategy and inform prospective students, leads the execution of key office priorities, and supports other initiatives through effective communications and project management.

The Assistant Director will work directly with staff, students, alumni, and corporate contacts toward the office's goal of ensuring that Executive, Professional, and Online MBA students and alumni are able to accomplish the career transitions that they came to the program intending to achieve. Delivery of services will evolve with corporate standards, and advice and practices will keep pace with the talent marketplace as it changes.

The Assistant Director is a core participant in the creation and delivery of a comprehensive career program for approximately 500 students in the Executive, Professional and Online MBA programs. These students have a wide range of experience (from 2 years to 30 years) across a wide range of career backgrounds; goals that include career acceleration (staying in current industry and function), switching (changing industry, function, or both), and exploring (investigating whether to accelerate or switch); individualized timelines; and demanding schedules. The career program will therefore deliver flexible solutions to meet these needs, including career education / best practices and coaching.

Knowledge, Skills, Abilities and/or Competencies

• Familiarity with using spreadsheet, database, and/or data visualization programs to analyze data and generate insights.

• Ability to learn new software programs quickly.

• Self-starter who takes initiative in recommending ways to make processes more efficient.

• Flexibility and adaptability to changing priorities and needs.

• Strong project management capabilities, including planning and organizational skills.

• Strong attention to detail.

• Excellent interpersonal, public relations, and written and oral communications, and relationship-building skills.

• Commitment to outstanding customer service and professionalism.

• Ability to work with diverse groups in a busy environment and manage multiple tasks simultaneously.

• Ability to handle confidential information with tact and discretion. Excellent judgment and escalating appropriate issues are essential.

Physical Demands

Working in a normal office environment.

Is driving a responsibility of this position? No Is this a Position of Trust? No Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Lead the collection, analysis, and reporting of key metrics:

• Become the subject matter expert on the employment data collection and reporting process for PMBA, OMBA, and EMBA employment data.

• Report on all employment data for internal and external constituents, including interim and final reports on employment outcomes for each class of Executive, Professional and Online MBA students and graduates.

• Design, propose, and implement improvements to processes for information collection, clean-up, and reporting.

• Collect and document LinkedIn profile information on student career changes for use in employment reporting.

• Maintain strict confidentiality with student and graduate information.

• Develop and manage ways of assessing engagement in and effectiveness of online Career Advancement Resources modules for all 3 programs.

• Collect and track coaching interests, utilization, and expenditures.

• Collect and track insights from feedback surveys.

• Track utilization of resources by students and alumni and make recommendations.

• Monitor expenses against budget and recommend adjustments to meet goals.

• Create and deploy appropriate measures to evaluate student needs and current services, and to inform the ongoing development of Career Management strategy.

• Develop and update operating procedures manual to guide this aspect of office operations.

Percentage of time 35 Duties/Responsibilities

Lead the following office initiatives:

• Communicating to students and outside constituents via the departmental email account, to matriculated students via announcements in the courseware system (currently D2L / eLearningCommons (eLC), and to deposited students via Slate.

• Scheduling and executing event operations (Strengths onboarding workshops, Connect with a Career Coach, Dawgs Opening Doors, others TBD).

• Distributing assessments to all incoming students and tracking completion.

• Instructing students and staff, and troubleshooting issues with resource systems (currently eLC, ManagementConsulted, SkillSyncer, CliftonStrengths, CareerLeader, and UGA's Handshake system).

• Deploying and managing systems for scheduling and conducting coaching appointments (currently MS Bookings and MS Teams).

• Corresponding with employers and promoting jobs via email and job postings archive.

• Managing the alumni job postings listserv.

• Managing the University of Georgia MBA Alumni & Students LinkedIn group.

Percentage of time 35 Duties/Responsibilities

Execute the following office priorities:

• Updating web pages for prospective students, alumni, and employers.

• Updating Career Advancement Resources course materials for students and alumni.

• Updating Corporate Talent Guides for employers.

• Marketing and processing reimbursements for students participating in diversity career fairs (including MBA Veterans, National Black MBA Association, Prospanica, and Reaching Out MBA).

• Reaching out to students in need of career support.

• Researching new technologies to support student and alumni career outcomes.

• Executing purchase orders for coaches and other purchases, verifying invoices, sending them for processing.

• Proposing, maintaining, and executing office procedures to ensure efficient operations.

• Performing other miscellaneous duties as needed.

Percentage of time 30

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Shannon Caldwell Recruitment Contact Email shannonc@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this vacant position? (UGA Jobs -UGA's Job Board, LinkedIn, Indeed.com, Inside HigherEdJobs, UGA Staff Listserv, Terry College Listserv, a current UGA Employee, other - please provide resource)

(Open Ended Question)

Applicant Documents

Required Documents

• Cover Letter

• Resume/CV

• List of References with Contact Information

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.