Assistant, Development

ABOUT VILLAGEREACH

VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive.  We develop solutions that improve equity and access to primary health care.  This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached.  Radical collaboration with governments, the private sector and other partners strengthen our ability to scale and sustain these solutions. Our work increases access to quality health care for more than 70 million people in Africa. VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Kenya, Malawi, and Mozambique.

Summary

The Development Assistant is a key member of VillageReach’s growing fundraising and business development team, and provides administrative support for development-related activities. Duties for the Development Assistant will include oversight of all donor data and management of the donor database, gift processing and acknowledgements, researching prospective individuals, assistance with donor communications and customer service, planning and implementing fundraising events, researching and supporting technology upgrades. Reports to the Director, Development. 

This position is fast-paced, dynamic and integral to the smooth operation of our organization. The ideal candidate for this role should possess excellent collaboration abilities, exceptional communication skills, and time management skills. They must be extremely detail-oriented and work to ensure delivery of impeccable donor services. This position will be located in Seattle, WA.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

• Process donor gifts and acknowledgements on a timely basis, ensuring accurate tracking of donor information in the donor database and excellent donor stewardship
• Assist with donor communication as the first point of contact in the Development Department
• Assist with donor mailings and create and manage digital and print donor mailing lists
• Provide support for the Development Team in scheduling meetings, taking notes, documenting donor engagement activities, and editing communications
• Act as steward for Salesforce database: maintain data integrity by ensuring that all information is current, accurate, and aligned with best practices
• Provide accurate donor data reports on a regular and as needed basis
• Investigate donation and engagement trends to provide recommendations for data-informed decision making
• Work with the accounting staff to reconcile monthly giving revenue to the general ledger
• Work with the Business Systems team to process Salesforce update requests and triage needs with Salesforce consultants
• Work with IT and Communications teams to upgrade Salesforce, upload content, and integrate with other organizational systems such as Mail Chimp
• Support VillageReach Staff in Salesforce usage, questions, and development of best practices
• Conduct research on individual donors and provide recommendations for donor outreach
• Research and help implement new technology tools to support fundraising development activities, such as donor prospecting software, giving platform, integrations, and donation processing tools.
• Maintain external donation sites (e.g. Network for Good, Benevity, JustGive, Charity Navigator), and support seasonal fundraising campaigns with external platforms (ie. GiveBig, King County Employee Giving Program)
• Assist members of the Development Team with planning, preparing and executing on fundraising events
• Undertake special projects as requested

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education & Experience:

• A.A. or B.A. or equivalent experience
• 1-2 years of experience in fund development or office administrative support
• Excellent verbal and interpersonal communication skills
• Exceptional organization skills and attention to detail
• Donor database or CRM experience; Salesforce experience is a plus

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy which requires full vaccination for in-person work or travel.
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
• Ability to thrive in a fast-paced organization and manage a high-volume workload work with flexibility, efficiency, enthusiasm, diplomacy, and cultural sensitivity.  

Environment and Physical Demands

VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our USA office and our Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday.

Approximately 90% of the workday is spent sitting/working on a computer.

APPLICATION INFORMATION:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis until filled. To apply, please submit your resume and a cover letter to our online portal: http://www.villagereach.org/join-us/ In your cover letter, please address (1)Why you are interested in this position, (2)What is one reason you think you’d be a good fit for this position and, (3)what is one strength you would bring to this position?

Hiring Process:

The hiring process will include the following steps:

1. Review submitted applications
2. Conduct 20-30 minute screening interviews for shortlisted candidates
3. Conduct skills and value-based interviews for 3-5 candidates.
4. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview.
5. Conduct final interview if necessary
6. Request references 
7. Make offer 
8. Conduct background check

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3.

Safeguarding:

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct. All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

Benefits

Compensation:

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. The range for this position is $20.00 - 23.00 per hour. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history. Please refer to our compensation overview on our website for more information and for more information on employee benefits.