Assistant Customer Security Representative

Stericycle Sharon , MA 02067

Posted 2 months ago

Title: Assistant Customer Security Representative

Requisition Id: 10387

Job Function: Field Services Operations

Career Area: Drivers

Work Location: South Boston (Sharon)

Position Purpose:

The Shred-it Assistant Customer Security Representative is responsible for providing industry leading levels of service to our clients by aiding Customer Security Representatives II and Lead Customer Security Representatives in taking care of all customer document destruction needs. The integrity of every Customer Security Representative is essential to maintaining goodwill and building new bonds of trust with our clients. The Customer Security Representative is a member of the Operations team and plays an integral role as the face of Shred-it.

The Assistant Customer Security Representative maintains Shred-its policies, standards, and practices and ensures adherence to Shred-it's Vision, Mission and Values.

Key Job Activities:

1.CUSTOMER SECURITY RESPONSIBILITIES:

  • Performs onsite/offsite document destruction of confidential information using mobile based shredding equipment.

  • Operates company equipment in a safe and efficient manner in an effort to minimize the risk of injury and equipment damage.

  • Maintains a high level of security when emptying consoles by ensuring all documents are retrieved, bags are placed and the consoles are securely locked.

  • Services customer locations in a manner that least interrupts the client's business.

  • Services accounts using a hand-held device, providing customers a printed certificate of destruction upon completion of each service.

  • Operates mobile shredder to conduct on-site shredding daily.

  • Transports documents from client locations daily to be destructed offsite.

  • Maintains a clean and safe working area, especially around the baling machine.

  • Ensures that truck shredding compartment and cab is cleaned and organized at all times in accordance with company guidelines.

  • Performs mandated daily safety and maintenance checks on truck and shredding equipment.

  • Conducts daily check-in with Service Manager to review route completion and efficiencies.

  • Complies with all local, state and federal laws governing driver fitness and hours of service.

  • Complete and maintain DOT logs when applicable.

  • Understand and implement all Corporate and Document Management division policies and procedures that impact job responsibility.

  • Follows all safety requirements as outlined in corporate policies.

  • Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company's policies and procedures always and bringing the manager's attention to any areas of concern.

2.CUSTOMER SERVICE RESPONSIBILITIES

  • Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.

  • Develops and maintains a relationship with the account contact and decision maker to ensure contract renewals and prevent lost business.

  • Completes all necessary paperwork accurately as required by company policy.

  • Ensures that all customer containers have been serviced and are orderly and clean.

  • Maintains cleanliness of truck interior and exterior.

  • Always maintains personal appearance and truck presentation in accordance with policies. Presents the Shred-it image in appearance and actions as superior and professional.

  • Serve as a Helpful Expert in exceeding customer expectations on a regular basis.

Experience:

  • High School Diploma or GED.

  • Valid Drivers Lic.

  • Clean driving record required.

  • At least 1 year of security experience.

  • At least 1 year of customer service experience.

Benefits:

Shred-it a Stericycle company currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Boston

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service/Sales

Home Depot

Posted 3 weeks ago

VIEW JOBS 5/31/2021 12:00:00 AM 2021-08-29T00:00 Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Home Depot Sharon MA

Assistant Customer Security Representative

Stericycle