Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Assistant Customer Care Representative- Bilingual French

Expired Job

National General Everett , WA 98201

Posted 4 months ago

Job Description:

Primary Purpose:

Contribute to delivery of effective customer service by answering and placing calls, resolving customer inquiries and soliciting performance feedback to achieve established quality and productivity standards.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Provide timely, accurate customer service by following established guidelines to answer inbound calls from assigned queues, research issues, clarify and resolve inquiries and record notes in customer accounts

  • Obtain insurance information on behalf of clients by following established guidelines to place outbound calls to agents, carriers, or borrowers as assigned and entering collected data

  • Adhere to customer care team standards by soliciting advice and feedback, demonstrating punctuality and compliance with schedule and adjusting performance based on individual evaluations to meet established metrics and contribute to achievement of department goals

  • Resolve basic customer issues by processing grievances and complaints, answering inquiries, collaborating with peers and escalating calls as required to contribute to customer satisfaction and effectiveness of service

  • Demonstrate personal initiative by seeking out learning opportunities within different processes, queues and client-specific procedures to develop knowledge and prepare for movement into additional customer support roles and responsibilities

  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

  • Support National General values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)

  • Experience in a customer service environment

  • Basic knowledge of providing customer service and evaluating customer satisfaction

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

  • Quickly and accurately perform data entry

  • Ability to establish a high degree of trust and credibility with others

  • Maintain a professional, polished, poised and positive demeanor

  • Must possess effective verbal and written communication skills

  • Bilingual in French Canadian and English is a MUST

Desired Skills:

  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

  • High degree of initiative, mature judgment, and discretion

Job Requirements

  • About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

  • Paid Training

  • Medical, Dental, Vision benefits

  • Wellness Programs

  • Life and Short/Long Term Disability Insurance

  • 401k w/ Company Match

  • Company Paid Holidays & Generous Time-off policy

  • Employee Discount Program

  • Career Advancement and Development Opportunities

  • On-site Healthcare Clinic (Winston-Salem and Cleveland offices)

  • On-site Fitness Center (Cleveland and Dallas offices)

  • Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Services And Access Representative Managed Care Support

Providence Health & Services

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Providence Medical Group is calling a Patient Services and Access Representative to the PMG Managed Care Support team in Everett, WA. This is a full time (Monday - Friday; Day Shift) and benefits eligible position. This position will provide efficient, accurate, and effective customer focused communication services, pre-registration of new patients and verification of registration for established patients. Obtain and verify insurance eligibility verification for behavioral health patients and obtains referral authorizations. Ensure payer requirements are met in a timely manner. Provide routine and complex financial counseling to patients, researches routine and complex billing issues. In this position you will: * Ensure outside appointments completed, referral closed, and consult notes received * Confidential information & conversations are secured from general public access * Ensure all faxes and other communications between the RC, the lead node, and the data management centers adhere to federal regulations * Collect and verify insurance authorization requirements to ensure payer requirements are met in a timely manner * Communicate with internal and external customers including medical providers, clinic staff, and insurance companies * Maintain ongoing tracking and appropriate documentation on referrals and authorizations via computer system and/or manual systems Required qualifications for this position include: * High School diploma or equivalent. * Minimum three years health care business office or insurance experience required, with a minimum of 1-year ambulatory practice experience * Comprehensive working knowledge of third party insurance processes required. * Working knowledge of front and back office functions * Prior experience in liaison role for providers and staff Preferred qualifications for this position include: * Bachelor's Degree * Training in coding with one year experience with coding: ICD-9, ICD-10, CPT, HCPCS * One-year patient third party eligibility verification experience on an automated patient accounts system About the clinic you will serve: Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Snohomish County in more than 10 locations in scenic northwest Washington. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork. Providence Health & Services Everett WA

Assistant Customer Care Representative- Bilingual French

Expired Job

National General