Assistant Coordinator For Administrative Operations

Department Information

The Department of Resident Life serves a highly diverse population of approximately 12,500 undergraduate students living in traditional residence halls, apartments, and suites including some public/private partnership apartment communities. About 46% of all resident students are enrolled in twelve living-learning programs covering a wide array of academic areas.

Resident Life employs a diverse workforce of 88 full-time and graduate staff members and about 600 undergraduate student staff members. The Department values respectful, equitable, and inclusive practices and actively seeks candidates who can represent and serve the diversity of persons who live and work in the University of Maryland's residence halls. The University of Maryland campus is located in the greater Washington, DC metro area just eight miles from downtown DC and 30 miles from Baltimore, MD. Additional information about the Department of Resident Life is available at www.reslife.umd.edu.

General Description of Duties

The Assistant Coordinator of Administrative Operations is a full-time, exempt position which assumes responsibility for managing the day-to-day operations of two to five 24-hour service desks in the residence halls, supervision of two to five Customer Service Supervisors (CSS, undergraduate student supervisors), and other Administrative Operations functions on behalf of residents and the Department of Resident Life. The Assistant Coordinator of Administrative Operations is responsible for the hiring, training, and evaluation activities of up to 70 Community Assistants (CA, undergraduate student staff members) who work at the service desks.

This position provides leadership and support to Administrative Operations projects such as room damage inspections and billing, accurate key records, and between term room transitions. The Assistant Coordinator serves as a liaison to other units within the Department of Resident Life and the Division of Student Affairs.

Conditions of Employment

This is a full-time, exempt position. At times nature of the position necessitates unpredictable workweeks with some weeks requiring more than 40 hours.

Some evening and weekend work is required on a variable basis. Because the residence hall service desks are a 24-hour operation, the Assistant Coordinator for Administrative Operations may receive phone calls outside of typical business hours on a minimal basis.