What would you do? - The Specifics
Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
Optimize and oversee the contact lens department to ensure efficiency and compliance with company's policies and operational guidelines.
Convey a commitment to providing outstanding customer service and ensure all associates do the same.
Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
Oversee the instruction to customers on the insertion and removal of contact lenses. Ensure Contact Lens Technician follows company protocol.
Perform dispensing duties as necessary, if permitted by state law.
Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
Supervise and motivate the Optometric Technician and Receptionist and ensure the timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
Motivate associates to exceed performance standards.