Assistant Community Office Manager (Assistant Branch Manager)

Franklin Financial Services Corporation Chambersburg , PA 17201

Posted 4 weeks ago

ABOUT THE ROLE

F&M Trust is looking to hire an Assistant Community Office Manager (ACOM) for our Orchard Park Community Office, which is located on Wayne Avenue in Chambersburg. While reporting directly to the Community Office Manager, this individual will be responsible for the daily operations of the office, which includes leading the internal sales activities, promoting exceptional customer experiences, and ensuring operational standards are upheld. To lead the charge in sales activities, this individual will exemplify a holistic relationship management approach by opening a variety of consumer and business deposit accounts, taking consumer loan applications, referring customers for other bank products and services, promoting team sales success within the office, and more. This individual will provide leadership to a Lead Financial Services Representative (Lead FSR), and indirectly supervise, mentor, motivate, and encourage five Financial Services Representatives (FSR).

This Assistant Community Office Manager will work approximately 40 hours per week and receive a competitive salary and comprehensive benefits package.

BENEFITS INCLUDE

  • Medical, Dental, and Vision Insurance

  • Paid Time Off and 10 Paid Bank Holidays

  • 401(k) with up to a 6% Match

  • Paid Life Insurance, Short-term Disability, and Long-term Disability

  • Ongoing Training and Advancement Opportunities

  • And much more!

MINIMUM QUALIFICATIONS

  • High School diploma or equivalent

  • Previous sales experience and a desire to excel in and promote a sales and service culture

  • Previous supervisory experience

  • Previous banking experience is preferred

  • Strong communicator

  • Positive and enthusiastic attitude

  • Outgoing personality

  • Team-oriented

If this is something that raises any interest, and you have the minimum experience and drive to deliver solid management, sales, and customer service results, we encourage you to complete an employment application. We'll be in contact with the most qualified applicants who meet our hiring criteria in the upcoming weeks to get interviews started.

COMPARABLE JOB TITLES

Our job title here at F&M Trust is Assistant Community Office Manager, while other companies may use Assistant Branch Manager, Branch Sales Assistant Manager, Bank Branch Assistant Manager, Branch Sales Leader, Platform Leader, or Branch Internal Sales Leader.

F&M Trust is an Equal Opportunity Employer - M/F/Disability/Vet/SO

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Actively contributes to the efforts to grow retail loans, deposits and noninterest income in order to increase profitability within the designated market area: * Masters the features and benefits of each product and service offered through the bank. * Opens consumer and business deposit accounts. * Engages customers and prospects in loan conversations and inputs loan application for underwriting approval; ensures customers understand and sign all required application and closing documents and disclosures. * Assists the Community Office Manager with internal and external marketing efforts to existing and prospective customers in order to develop new business and retain or expand existing business. * Will perform joint external calls with Community Office Manager to existing customers and prospects when needed. * Sells products and services that meet customers' identified needs in order to achieve market sales and profitability goals. * Cross-sells and makes referrals of other bank products and services (i.e., Mortgages, Small Business, Investment and Trust Services, Commercial Services, Merchant Services, Cash Management). * Assists customers in resolution of problems and/or inquiries to ensure customer satisfaction and retention. 2. Fosters the bank's relationship management culture: * Jointly establishes annual quantitative profitability, sales and customer service objectives with Community Office Manager, including providing assistance with the annual budget for the community office. * Communicates profitability, sales and customer service objectives to community office personnel. * Schedules and facilitates relationship management meetings for community office personnel twice a month. * Consistently communicates to community office personnel the need to attract new customers, to retain existing customers and to increase the number of product and service relationships customers maintain with the bank. * Creates a friendly and welcoming atmosphere that makes every customer feel important and valued. * Monitors the coaching of FSR staff in order to ensure a quality of service that meets or exceeds customer expectations. * In conjunction with Lead FSR, holds community office personnel accountable for identifying customers' financial needs and making quality referrals to appropriate personnel. * Sets a positive example for community office personnel by using product knowledge to make effective customer referrals. * Maintains customer/employee confidentiality. 3. Promotes and demonstrates bank services that are accessible through the use of technology. 4. Performs account maintenance services and processes customer transactions in accordance with established bank policies and procedures. 5. Participates in onboarding and other outbound phone activities. 6. Directly supervises and coaches Lead FSR: * Acts as a positive role model to motivate community office staff to achieve performance expectations. * Assists in the selection of new personnel. Makes all employment decisions consistent with the principles of applicable laws prohibiting discrimination. * Makes provisions for the proper orientation and training of new personnel. * Completes performance appraisal for Lead FSR and monitors performance on an ongoing basis. * Reviews and approves appraisals prepared by the Lead FSR. * Communicates expectations and identifies key gaps in the behavior of Lead FSR. 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REQUIRED EXPERIENCE: Minimum one (1) years' experience in related retail banking and sales positions in a leadership capacity required. SIMILAR JOB TITLES: Our job title here at F&M Trust is Assistant Community Office Manager, while other companies may use Assistant Branch Manager, Branch Sales Assistant Manager, Bank Branch Assistant Manager, Branch Sales Leader, Platform Leader, or Branch Internal Sales Leader. F&M Trust is an Equal Opportunity Employer - M/F/Disability/Vet/SO Franklin Financial Services Corporation Chambersburg PA

Assistant Community Office Manager (Assistant Branch Manager)

Franklin Financial Services Corporation