Hayes Gibson Property Services Louisville , KY 40202
Posted 4 weeks ago
Description
Principal Objectives of the Assistant Community Manager
Property Management: The Assistant Community Manager assists the Community Manager in leading and supervising property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders - residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. The Assistant Community Manager possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect.
Client Service: The Assistant Community Manager is responsible for ensuring the delivery of excellent client service.
Requirements
Requirements for the Assistant Community Manager
Education/Training
High school diploma or equivalent combination of education required.
For affordable properties regulated by the Department of Housing and Urban Development (HUD) or a state finance agency, industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.
Experience/Skills
A minimum of 3 years' experience in property management
Valid driver's license in the state of residence
Proficiency in Microsoft Excel, Word, or other property management software (Yardi, RealPage, AMSI, MRI, Entrata).
For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property.
Special Requirements
Positive attitude and customer service focus
Sales, leasing, and marketing ability
Experience in social media and technology
Skills in time management, organization, problem solving, and judgment
Keen attention to detail and accuracy
Strong written and verbal communication skills
Flexibility to work weekends, overtime, and in cases of emergency
Stress tolerance in a fast-paced environment
Essential Functions for the Assistant Community Manager
Client Service
Ensure the delivery of excellent client service
Compile information for clients and owner reports accurately and on time
Respond in a timely fashion to questions, correspondence, e-mails and phone requests from clients, lenders, investors, contractors, vendors, and regulatory agency personnel
Anticipate resident needs and promptly respond to them
Treat all customers, visitors, vendors, and associates with respect
Ensure best-in-the-industry response times to unit issues, repairs, and resident needs
Work through resident disputes in a fact based and solution driven way
Marketing/Sales/Leasing
If applicable, develop, implement, and monitor marketing plan for the lease-up of the property that maximizes lease up pace, net revenue of the property and client requirements
If the property has a regulated housing program, ensure that all eligibility requirements are met for applicants and residents.
Generate a sustaining flow of qualified prospective residents
Regularly conduct marketing surveys to be aware of competitors' activities in the surrounding marketplace and make recommendations based on survey analysis
Show and lease apartments
Achieve and maintain designated occupancy goals / objectives
Create and monitor occupancy and associated reports in order to monitor traffic and closing performance
Participate in community affairs and maintain positive public image for the property
Customer Retention
Develop, implement, and monitor marketing strategy to maximize resident retention
Develop and implement positive resident relations program for the community
Respond to resident needs and input
Resolve any conflicts between residents and address issues promptly
Staffing Responsibilities
Assist Human Resources with employee issues following company policies
Hold staff accountable to the highest standard of customer service and to meet their job requirements
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Develop and delegate improvement plans for operations and review performance of management team
Recruit, train and develop qualified talent to achieve property goals
Create and sustain a positive work environment at the community and accomplish the objectives of the client
Inspect the property on a regular basis and schedule improvements and repairs
Financial Responsibilities
Prepare and manage the operating budget in order to control expenses and meet financial objectives
Supervise the collection of rents and all monies on site and ensure prompt deposit and accurate record keeping of these funds
Administrative Responsibilities
Complete and submit all records, reports, and documents required by the company and federal or state agencies in a timely and accurate manner
Process applications timely
If applicable, ensure compliance with all HUD, LIHTC, and Fair Housing regulations
Process move in and move out documents
If applicable, ensure that the property is prepared for any HUD or agency audit or inspection
If applicable, work collaborative with the HGPS Compliance Department to complete all required compliance documentation in an accurate and timely manner.
Other Responsibilities
Tour and visually inspect property daily
Monitor property condition, cleanliness, cost control, and quality of product and service throughout property
Assist and support other members of the management team to make sound business decisions
Execute the financial objectives of the property
Maintain regular attendance and follow HGPS rules and regulations governing attendance
Communicate effectively and display a professional manner when dealing with supervisors, co-workers, residents and individuals inside and outside the organization
Work effectively as a team member, participating actively and constructively
Perform all duties in a safe manner by following all HGPS safety procedures for the operation of equiCMent, machinery and hazardous substances and chemicals
Ensure clear communication and quantifiable reporting
Other Expectations
Dress Code: Business Casual
Contacts/Liaisons: The Assistant Community Manager will communicate regularly with all necessary HGPS employees, Vice President of Property Services, Area Manager, Regional Manager, regulatory agency personnel, community leaders, residents, corporate staff, property management staff, lenders, legal counsel, vendors, other site staff and other individuals as necessary or appropriate to fulfill the responsibilities of the position.
Hayes Gibson Property Services