Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Assistant Community Manager At Alaire & Terano

Expired Job

JBG Smith Properties Rockville , MD 20850

Posted 2 months ago

Overview

Responsible for ensuring the efficient operation of the property under the direction of the Community Manager. Able to assume responsibility for the property in the Community Manager's absence.

Responsibilities

Include the following, but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by the Community Manager.

Financial Management Ensure that all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made and reported on a daily basis.

Implement a consistent collection strategy and call delinquent residents. Responsible for filing on delinquencies and utility cut-offs, schedule eviction and collection follow up. Track in-house collection payments and turn over accounts to collection agency after 30 days.

Process all invoices for payment and forward to Accounting on a weekly basis. Look for creative ways to reduce spending (i.e. in-house vs. contracting). Ensure that end-of-month close is completed on time and with accuracy. Assist Community Manager in analyzing rents and fees for potential increase.

Assist in reviewing utility consumption and monitor potential for waste. Maintain an inventory/order all necessary administrative supplies.

Marketing Management Maintain awareness of local market conditions and trends. Implement ideas for marketing community.

Ensure team consistently markets property/resident portal. Initiate and participate in outreach activities. Ensure computer data and activity is current and accurate (i.e. updates w/price changes, vacants made ready, move-ins, move-outs, deposits, etc.) Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out and renovation.

Leasing/Retention Management Lease and ensure leasing team leases in accordance with JBG SMITH'S sales philosophy and shopping report (to include asking for the deposit and follow up within 48 hours). Consistently respond to Internet leads within 1-2 hours of contact. Assist Property Manager in managing leases/inventory to the Lease Expiration Matrix.

Implement and ensure compliance with the photo ID policy. Ensure lease files are complete and executed properly. Ensure staff uses a consistent and positive customer service approach (e.g. courteous, responsive). Maintain a positive customer service attitude and lead by example.

Contact all residents who submit Notices to Vacate to determine motivation for move and attempt to renew. Adhere to the JBGS Warm Call Program. Initiate and implement policies and procedures to maintain resident communications.

Promote resident retention through newsletter publication, social activities, move-in packages, warm calls, etc. Retain residents through a proactive renewal program.

Maintenance Management Physically walk and inspect property (i.e. grounds, amenities, vacants) on a regular basis. Monitor and schedule all maintenance activities in conjunction with Maintenance Manager/Supervisor. Maintain accurate records regarding preventative maintenance, service requests, work in progress, etc.

Risk Management/Legal Adhere to and monitor keys/locks in accordance with key control policies. Complete incident reports and forward to the insurance coordinator within 24 hours of event.

Personnel Management Assist Community Manager with personnel responsibilities to include, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues. Assist in developing the site team through on-the-job activities and one-on-one coaching.

Assist the Community Manager in day-to-day operations of the property and supervise the staff as needed. In the absence of the Community Manager, take all responsibilities for the supervision of the staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • At least 2 years of experience working in residential property management is required.

  • Previous management experience within multifamily housing is strongly preferred.

  • At least 6 months of supervisory experience is a required (indirect supervisory may be considered).

  • Bachelor's degree or equivalent combination of education and experience.

  • Proficiency with bookkeeping and administrative duties demonstrated through successful work history.

Technical Knowledge Advanced competency with Excel, Word and Power Point. Working knowledge of Yardi is preferred.

Personal Competencies Respect, honesty, and integrity Professional presentation Calm under pressure Passion for service Strong work ethic Commitment to teamwork Adept at listening to others Dependability and adaptability

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative At Alaire And Terano

JBG Smith Properties

Posted 2 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Overview The Customer Service Representative is typically the first person our residents and prospective residents see when they enter the office. They set the tone for the customer experience by acting as an ambassador for their community. Responsibilities Customer Service * Maintain a professional, friendly atmosphere for customers.• Cheerful and courteous, and effectively greets prospects, residents, and guests.• Strive to make residents feel welcome and comfortable in the community.• Offer appropriate assistance on a proactive basis.• Answer incoming calls and handle accordingly.• Correctly transfer calls to appropriate person.• Take accurate phone messages.• Handle different situations; apply common sense and judgment to work problems.• Communicate clearly and effectively.• Use tact when dealing with others.• Accept packages and deliveries. Administrative• Complete all paperwork correctly.• Remain organized and efficient.• Meet deadlines.• Process/sort incoming mail.• Complete all data entry/computer requirements accurately on a daily basis.• Maintain accurate resident records.• Operate equipment properly.• Proofread and review all documents and reports to ensure error-free work.• Organize and coordinate work. Qualifications * A minimum of 1 year experience in a fast-paced customer service environment• At least 6 months of administrative experience (i.e. working in an office environment)• Must be high school graduate, or possess equivalency• Proficient with MS Office Suite• Excellent verbal and written communications skills Personal Competencies· Respect, honesty, and integrity· Professional presentation· Calm under pressure· Passion for service· Strong work ethic· Commitment to teamwork· Adept at listening to others· Dependability and adaptability JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law. JBG Smith Properties Rockville MD

Assistant Community Manager At Alaire & Terano

Expired Job

JBG Smith Properties