Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Assistant Community Manager At Alaire & Terano

Expired Job

JBG Smith Properties Rockville , MD 20850

Posted 4 months ago


Responsible for ensuring the efficient operation of the property under the direction of the Community Manager. Able to assume responsibility for the property in the Community Manager's absence.


Include the following, but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by the Community Manager.

Financial Management Ensure that all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made and reported on a daily basis.

Implement a consistent collection strategy and call delinquent residents. Responsible for filing on delinquencies and utility cut-offs, schedule eviction and collection follow up. Track in-house collection payments and turn over accounts to collection agency after 30 days.

Process all invoices for payment and forward to Accounting on a weekly basis. Look for creative ways to reduce spending (i.e. in-house vs. contracting). Ensure that end-of-month close is completed on time and with accuracy. Assist Community Manager in analyzing rents and fees for potential increase.

Assist in reviewing utility consumption and monitor potential for waste. Maintain an inventory/order all necessary administrative supplies.

Marketing Management Maintain awareness of local market conditions and trends. Implement ideas for marketing community.

Ensure team consistently markets property/resident portal. Initiate and participate in outreach activities. Ensure computer data and activity is current and accurate (i.e. updates w/price changes, vacants made ready, move-ins, move-outs, deposits, etc.) Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out and renovation.

Leasing/Retention Management Lease and ensure leasing team leases in accordance with JBG SMITH'S sales philosophy and shopping report (to include asking for the deposit and follow up within 48 hours). Consistently respond to Internet leads within 1-2 hours of contact. Assist Property Manager in managing leases/inventory to the Lease Expiration Matrix.

Implement and ensure compliance with the photo ID policy. Ensure lease files are complete and executed properly. Ensure staff uses a consistent and positive customer service approach (e.g. courteous, responsive). Maintain a positive customer service attitude and lead by example.

Contact all residents who submit Notices to Vacate to determine motivation for move and attempt to renew. Adhere to the JBGS Warm Call Program. Initiate and implement policies and procedures to maintain resident communications.

Promote resident retention through newsletter publication, social activities, move-in packages, warm calls, etc. Retain residents through a proactive renewal program.

Maintenance Management Physically walk and inspect property (i.e. grounds, amenities, vacants) on a regular basis. Monitor and schedule all maintenance activities in conjunction with Maintenance Manager/Supervisor. Maintain accurate records regarding preventative maintenance, service requests, work in progress, etc.

Risk Management/Legal Adhere to and monitor keys/locks in accordance with key control policies. Complete incident reports and forward to the insurance coordinator within 24 hours of event.

Personnel Management Assist Community Manager with personnel responsibilities to include, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues. Assist in developing the site team through on-the-job activities and one-on-one coaching.

Assist the Community Manager in day-to-day operations of the property and supervise the staff as needed. In the absence of the Community Manager, take all responsibilities for the supervision of the staff.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • At least 2 years of experience working in residential property management is required.

  • Previous management experience within multifamily housing is strongly preferred.

  • At least 6 months of supervisory experience is a required (indirect supervisory may be considered).

  • Bachelor's degree or equivalent combination of education and experience.

  • Proficiency with bookkeeping and administrative duties demonstrated through successful work history.

Technical Knowledge Advanced competency with Excel, Word and Power Point. Working knowledge of Yardi is preferred.

Personal Competencies Respect, honesty, and integrity Professional presentation Calm under pressure Passion for service Strong work ethic Commitment to teamwork Adept at listening to others Dependability and adaptability

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Concierge At Alaire & Terano (SaturdaySunday 4Pm12Am)

JBG Smith Properties

Posted 3 weeks ago

VIEW JOBS 12/23/2018 12:00:00 AM 2019-03-23T00:00 Overview The Concierge is an integral part of the team whose main objective is to ensure our residents are well looked after from the start. As the first impression of the community, this high profile position carries a special responsibility. Our Concierge team is dedicated to accommodating customer requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge team does wonders to enhance customer experiences, making their time at the community much more enjoyable. Success for a Concierge is defined by providing the ultimate experience to every customer. Responsibilities Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment.· Welcome current/prospective residents and their guests with courtesy, poise and professionalism (stand, greet, eye contact, firm handshake, etc.).· Personalize each interaction to maximize the customer experience.· Anticipate the needs of our customers and seek creative ways to exceed expectations.· Manage all incoming inquiries and warmly transfer to the appropriate party.· Act as liaison between customers, guests, and JBG associates.· Actively seek ways to resolve issues or concerns with customer and business needs in mind.· Diffuse and redirect difficult situations while maintaining decorum; apply common sense and judgment to work problems.· Build a sense of community such that residents feel comfortable and "at home."· Adapt to constantly changing situations and personalities, ensuring quality service to all customers.· Project warmth, care, and concern for all, along with proper etiquette.· Maintain an organized and inviting front desk.· Complete all paperwork correctly.· Process/sort incoming mail.· Complete all data entry/computer requirements accurately on a daily basis.· Proofread and review all documents and reports to ensure error-free work.· Organize and coordinate work.· Other duties as assigned. Qualifications * High school graduate, or possess equivalency· A minimum of one year experience in high-end customer service environment, preferably in highly visible position such as Concierge, Front Desk Associate, or Guest Services Representative in hospitality or property management· Savvy computer skills, including the ability to maneuver internet searches· Stellar phone etiquette as well as exceptional verbal and written communication skills· Prior administrative experience (i.e. answering phones, data entry, drafting written communications, taking messages, etc.) Personal Competencies· Respect, honesty, and integrity· Professional presentation· Calm under pressure· Passion for service· Strong work ethic· Commitment to teamwork· Adept at listening to others· Dependability and adaptability JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law. JBG Smith Properties Rockville MD

Assistant Community Manager At Alaire & Terano

Expired Job

JBG Smith Properties