Assistant Commissioner

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The Department of Homeless Services (DHS) operates the nation's largest and most comprehensive municipal shelter system for homeless adults and families through a network of directly operated facilities and programs, and nonprofit partnerships. The Division of Shelter Operations oversees the day-to-day operations of the agency's Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives.

The Division is responsible for ensuring that all directly run and contracted provider sites operate within established budgets, ensure the health and safety of the individuals, and complies with all legal mandates, including federal, state, local laws, and regulations. This Division is responsible for making sure that services to the City's most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

This senior management position will be responsible for planning, implementing, overseeing, and assessing the performance of the following program areas: intake of homeless families with children and adult families, homeless prevention, overnight programming, adult family assessment and rapid re-housing efforts for those who seek shelter.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-IV to Function as an Assistant Commissioner who will:

• Consult with the Associate Commissioner who will direct, manage, and exercise functional control over the Division's Family Intake Management in the Intake and Assessment Services Division, which operates 24 hours a day, 7 days a week.

• Establish program guidelines, goals and priorities for family shelter intake and ensure compliance with all relevant codes, rules, and regulations by assisting with any creation or revision of policy and procedures pertaining to Families with children and Adult Families Intake.

• Oversee the daily activities of Family Intake Management in the Intake and Assessment Services Division; partner with the appropriate providers to develop specific referral sources for prevention services with the goal of assisting clients to live independently.

• Effectuate specialized case management initiatives with aggressive and creative strategies to assist Families with Children and Adult Families and to move into permanent housing.

• Direct the implementation of initiatives related to all aspects of Family Intake including the delivery of diversion/prevention services and eligibility, and plan and devise extensive investigations that address possible fraud or improper practices.

• Supervise and manage external relations with contracted service providers, Governmental Agencies, oversight bodies, Community Groups and Organizations.

• Advise and consult with Associate Commissioner and other Senior Agency Staff, on all matters pertaining to Families with children and Adult Families Intake.

• Administer the provision of shelter and related social services to Families with children and Adult Families Intake in both the directly operated and contracted facilities throughout the city; and ensure compliance with court orders.

• Manage and administratively control the shelter contracting process, including the budgeting, financial and legal aspects.

• Execute best practices in homeless services delivery relating to Families with Children and Adult Families Intake, determine effectiveness and organizational applicability.

Hours/Schedule: Monday-Friday 8am-4pm (24/7 coverage).

Minimum Qualifications

1.A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2.Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in "2(A)" above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Executive-level experience.

• A strategic thinker and consensus builder who is knowledgeable about homeless policy and related program operations.

• Possess extensive experience in program planning, implementation, evaluation, and operations management for programs targeted to homeless clients.

• Exceptional oral and written communication skills to effectively convey the Agency vision to staff, providers, and the public and a demonstrated ability to achieve desired outcomes.

• Working knowledge of New York City and State regulations that govern DHS.

• Experience working with homeless individuals and/or families.

• Working familiarity with DHS policies and procedures. Extensive experience in social services, health, or other human services operations and administration.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.