Assistant Commissioner And Chief Customer Officer

Duties

As an Assistant Commissioner and Chief Customer Officer, you will:

• Lead the Bureau in developing a vision for customer experience and creating a customer-focused culture that motivates employees to continually improve the customer experience.

• Develop the customer service standards for Fiscal's major programs. In a similar manner, you will develop the performance measures and feedback collection methods to assess whether our programs are meeting these standards.

• Manage the emerging marketplace of commercial and other federal providers of financial shared services, including the Bureau's product and service offerings. Work with bureau business areas, federal agencies, and commercial providers to ensure the development of standards, as well as the acquisition and certification processes, that will enable the marketplace.

• Manage the Fiscal Service brand. This includes the Bureau's web presence, as well as the presentation of agency guidance, training materials, and related content to the financial management community and other stakeholders.

• Develop the guidelines, training and procedures used by account managers to ensure that the Bureau is providing a single point-of-contact to an agency who is knowledgeable about the full range of our services.

• Manage communications with the public, the press and outside interested parties.

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Requirements

Conditions of Employment

• Complete a 1-year SES probationary period, unless already completed.

• Complete a Questionnaire for Sensitive Positions, SF-86, for a pre-appointment full-field background investigation. In addition, periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.

• Complete a Declaration for Federal Employment (https://www.opm.gov/forms/pdf_fill/of0306.pdf).

• Complete an Executive Personnel Financial Disclosure Report annually.

• Undergo appropriate tax checks.

• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System (https://www.sss.gov/) or are exempt from having to so so.

• Have your salary sent to a financial institution of your choice by Direct Deposit / Electronic Funds Transfer.

• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (https://www.uscis.gov/i-9).

• Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

• Obtain and use a Government-issued charge card for business-related travel.

• You must be a U.S. Citizen or National.

Qualifications

All applicants must meet the qualifications and eligibility requirements by the closing date of the announcement.

As a basic requirement, applicants must demonstrate at least one year of progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Executive Core Qualifications and Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement will disqualify the applicant.

Evidence must be provided that clearly demonstrates the applicant has the necessary level of executive potential, skills, abilities, specialized knowledge, and technical qualifications to perform as a SES executive. This evidence must include clear, concise examples that emphasize the applicant's level of responsibilities, scope and complexity of assignments, program accomplishments, policy initiatives, and long-range planning.

The best qualified candidates will be determined by assessing experience, education, awards, performance appraisals, and supervisory evaluations for this position. These assessments will be made against the Executive Core Qualifications and Mandatory Technical Qualifications.

EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs describe the leadership skills needed to succeed in the SES and provide the focus for OPM certification of executive qualifications.

ECQ 1 - Leading Change

• The ability to bring about strategic change, both within and outside the organization to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision.

ECQ 2 - Leading People

• The ability to lead people toward meeting the organization's vision, mission and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: conflict management, leveraging diversity, developing others, team building.

ECQ 3 - Results Driven

• The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility.

ECQ 4 - Business Acumen

• The ability to manage human, financial, and information resources strategically. Competencies: financial management, human capital management, technology management.

ECQ 5 - Building Coalitions

• The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: partnering, influencing/negotiating

Fundamental Competencies

• Interpersonal Skills, Oral Communication, Written Communication, Integrity/Honesty, Continual Learning, and Public Service Motivation are cross-cutting and provide the foundation for success in each ECQ.

For each ECQ, it is recommended that you provide at least one example of your qualifications using the challenge, context, action, and result model described on the website below.

Additional information about the ECQs can be found on the OPM SES website at:

http://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf

MANDATORY TECHNICAL QUALIFICATIONS (MTQs): The following qualifications are required for the incumbent to perform the duties of the position. You must demonstrate all of the MTQs to be rated eligible for this position.

MTQ 1 - Demonstrated ability in successfully leading and driving strategic outcomes that integrate the customer experience for both mission critical direct-to-consumer programs and complex business-to-business operations for a large, multi-stakeholder, geographically dispersed organization or agency. Experience in researching, developing, and implementing, policies, strategies, and programs that measure and improve the end-to-end customer experience in alignment with federal guidance and directives.

MTQ 2 - Demonstrated executive level knowledge and management experience in defining, analyzing, prioritizing, and implementing options that enable improved systems, services, and solutions for the Federal Financial Management community. Experience in interpreting federal policies and guidance and in managing standards for a diverse portfolio of systems and services in a distributed technology environment that drive adoption, innovation, standardization, and automation. Experience in providing executive direction and leadership for federal government-wide strategic and tactical forums and product-level working groups.

MTQ3 - Demonstrated executive level experience in leading and managing internal and external stakeholder relationships and communications across a large, complex multi-stakeholder ecosystem. Comprehensive experience in public promotion, public speaking, and management of communications for and inquiries from the public, the press, state and local governments, and other interested external parties including non-government entities. Demonstrated experience in developing and executing strategies to engage peer-to-peer communities within the federal agency landscape, including managing business-to-business style organizational relationships at a senior leadership level.

Education

This job does not have an education qualification requirement.

Additional information

OTHER INFORMATION:

• All initial appointments to an SES position are contingent on approval from OPM's Qualifications Review Board.

• We may select from this announcement or any other source to fill one or more vacancies.

• This is not a bargaining-designated position.

• This position is a high risk position

• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.

• The Bureau of the Fiscal Service offers challenging and meaningful work, opportunities for advancement and internal movement to a different career path, a competitive salary, work/life balance, and generous benefits. Maximum telework and flexible work schedule options are also available. Incentives such as student loan repayment, recruitment and relocation incentives, and advanced annual leave accrual may be offered. Some remote work opportunities exist. Approval of these incentives and flexibilities are based on the position, business requirements, applicant/employee qualifications and performance, and other work-related factors.

• In order to comply with Equal Employment Opportunity Commission (EEOC) reporting requirements, the Bureau of the Fiscal Service is asking applicants to complete the Race and National Origin (RNO) information during the application process. This information will be kept confidential and anonymous, and will only be used for demographic reporting purposes.

Our comprehensive benefits are very generous. Our benefits package includes: - Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.- Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.- Access to insurance programs that may be continued after you retire.- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.- A retirement program which includes employer-matching contributions.- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

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