Assistant Client Manager

Job title Assistant Client Manager

Reports to Client Manager

Classification Hourly, Non-Exempt

Salary: $18.00 - $20.00 per hour

• Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Job purpose

As a member of the Client Service team, provides high level support to Client Managers and assigned clients. The position demands an individual with high level analytical, problem solving and computer skills, as the duties and responsibility are performed with minimal supervisor guidance, but within established practices. In situations where the Assistant Client Manager has direct contact with client practice groups and/or individual practitioners, they must balance advocacy for serving client needs with commitment to Coronis Health.

Duties and responsibilities

• Partners with the Client Manager and acts as a liaison between Coronis Health and the client

• Acts as a contact for clients with billing questions or concerns

• Assists with reports and analysis of client statistics to discover problems or concerns for client, as well as researches and works to resolve the issue

• Conducts necessary and timely investigations and follow up, with insurance companies, on denied and/or rejected claims, and litigation accounts according to Coronis Health practices and guidelines

• Monitors and reports billing and collections trends

• Daily review of client A/R pending reports

• Initiate adjustments to accounts including referral to collections, write-offs, patient and insurance adjustments according to Coronis Health collection guidelines

• Communicate custom billing and collection policies and procedures to companies offshore staff

• Assist with pooled unit administration, including input of units, accuracy and running, checking and handling end of the month compensation reports

• Analyze and interpret end of the month and regular billing and collection reports

• As needed, works with members of billing and collection personnel and members of management to ensure appropriate handling of client billing and collections

• Assists in contracting/credentialing by facilitating client response and tracking timeliness of open credentialing items

• Other duties as assigned

Qualifications

• 2-4 years relevant work experience in a physician or medical insurance collections and/or provider relations environment

• Must be able to prioritize and organize numerous tasks and complete them under time constraints • Detail oriented

• Strong knowledge of medical billing

• Strong communication skills (both verbally and written)

• Proficient in Microsoft Office, MS Word, MS Excel and MS Outlook

Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.