Esurance is looking for a Assistant Claims Manager to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you'll have the opportunity to expand your skills and discover your potential.
If you're looking for a career at a socially conscious company that offers great benefits including matching 401k and tuition reimbursement then you may have just found your new home.
Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.
The Assistant Claims Manager (ACM) is a leadership position that drives inspired leadership and improved quality for adjusting functions; ultimately achieving optimum service for our customers and associates. The ACM will help define and improve standard work. Works closely with Claims Managers and other senior leaders to ensure that our customers are served by engaged associates.
Builds, develops, and manages team of inspired associates, including people managers and individual contributors
Defines requirements for daily activities, including leadership huddles, service level adherence, customer communication standards, and goals and objectives that align to our core values
Measures performance against established performance quality standards as defined by senior management; Ensures claims handling quality is achieved
Partners with Claims Managers and other Senior Leaders to achieve productivity standards
Ensures best practices are followed and continuously seeks ideas for process improvement
Monitors and participates in quality control and reviews
Responsible for filling in for Claims Manager in their absence
Performs analyses of productivity, quality, service, process, and makes recommendations for improvement
Responsible for the employment, performance evaluation, recognition, motivation, counseling, and development of all assigned associates; assists associates define individual development plans.
Strong leadership skills that inspires leaders and individual contributors to demonstrate a customer obsessed culture
Detail-oriented with strong organizational, time and project management skills; able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
Able to influence others and move toward a common vision or goal
Strong analytic, statistical and critical thinking skills
Able to communicate results of complex analyses to non-technical audience
Able to work effectively at all levels in an organization
Excellent communication skills and strong interpersonal skill
Proficiency with Microsoft Office applications (Outlook, Excel, PowerPoint, and Word)
Experience / Education:
Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
At Esurance, being committed to our employees is not just something we say, it's something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.
Health & wellness
Medical, vision, and dental insurance
Accidental death and dismemberment coverage
Wellness tools and coaching
Group critical illness coverage
Accident indemnity and hospital indemnity plans
Student Loan Repayment Program
401(k) plan with annual matching contribution
Performance-rewarding bonus system
Tuition assistance program (up to $5,250 per year)
Health savings and flexible spending accounts
Family & community
Buckle Up Baby program
Pet insurance discount
Charitable gift matching
Give Time, Get Time volunteer program
Employee Assistance Program
Paid time off (holidays, vacation, personal days)
Long-term disability (employee-paid option)