Assistant Center Manager

Advance America, Cash Advance Centers, Inc. Valparaiso , IN 46385

Posted 5 days ago


Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life with fast access to cash transfers, pre-paid debit cards, loans and tax services is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

  • Competitive Wages

  • Uncapped Bonus Potential

  • Life/Health Benefits

  • 401(k) Savings Plan

  • Educational Assistance

  • Paid Vacation/Holidays

  • Great Schedules

  • Comprehensive Training

To learn more about Advance America visit

The Assistant Center Manager (ACM) role is a performance based, hands-on, customer-focused role that is responsible for assisting the Center Sales Manager (CSM) in handling the center's daily operations, including doing so in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management.

In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. In the absence of a CSM, this position would be required to perform all CSM responsibilities.


Customer Service, Sales, & Marketing: Actively lead and assist employees in meeting the center's performance metrics as defined by management.

Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.

Operations, Compliance, & Collections: Assist the CSM in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance.

Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.

Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. Interim supervisor in the absence of the CSM.


Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred.

Experience Required: Sales and customer service experience required, or equivalent experience. Two years of experience in one or more of the following areas is preferred: sales, retail, banking, or collections.

Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements:
Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division)

Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire: Professional business attire or Advance America logo apparel required.

Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test.

Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Center Manager Associate Northeast India...

Fifth Third Bank

  Posted Yesterday

VIEW JOBS 5/23/2018 12:00:00 AM 2018-08-21T00:00 GENERAL FUNCTION: Selected Candidate will participate in a comprehensive, customized on-boarding and education program that includes rotations in Operations, Sales & Service, Small Business, Preferred and Sales & Operations Management; it concludeswithaCapstone project. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. This program will require the ability to travel within Bancorp footprint for training, requiredmeetingsandscheduling before, during and after the operating hours of a Fifth Third Bank Financial Center. After successful completion of the training program, candidates selected for the FCMA role will have the opportunity to apply for a permanentFinancialCenterManager or otherwise appropriate position. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Sales/Goals Function A. Learn the sales function for the financial center and coach team members, setting the example and tone for a strong sales environment. B. Consistently execute, coach to and lead the defined sales and service process. C. Partner with Retail staff to consistently meet and exceed sales goals as defined by the Retail LOB and Market Leadership, actively soliciting the various retail and Bancorp products. D. Understand the complete consumer / commercial loan process. E. Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company. F. Partner with Retail staff to ensure that the call lists are actively worked, as well as any other means for obtaining new business and retaining current business. G. Develop and maintain close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Investment Representatives. H. Upon program completion, to serve as an interim Financial Center Manager or assist at various area Financial Center locations until permanent placement is achieved. 2. Manager/HR Function A. Partner with Retail staff to understand sales strategy, set priorities, direct, coach and delegate sales responsibilities to the Personal Bankers. Consistent Execution of our Sales Management process. B. Understand and coach staff members on the importance of operational responsibilities / risk activities impacting Retail. C. Coach Retail staff to be able to interchange duties as necessary. D. Partner with the Market Leadership and Operation team to understand staffing model and ensure appropriate staffing levels. E. Actively participate in the selection of new employees, as well as the welcome to the financial center and introduction to the staff. F. Evaluate performance on a regular basis, providing constant coaching and guidance; provide assistance to the staff in completing the promotion process. G. Establish and facilitate regular sales and office staff meetings, and promote the participation of the staff in the meetings. H. Partner with Retail management to ensure that the staff receives proper training to demonstrate abilities to sell and/or refer as appropriate, to reach own individual/team sales goals. I. Partner with Retail staff to ensure that there is constant communication to staff of the financial center goals, and that individual sales and/or referral goals are set, and each staff member is held accountable. J. Take appropriate action for non-performance and reward for excellent accomplishments. K. Be champion and supportive for the continuous education of policies and procedures to the staff, to ensure that policy is adhered. L. Provide service to customers and prospective customers on various banking matters, including the explanation and opening of new accounts and professional resolution of problems/issues. M. Maintain a position of trust and responsibility by keeping all customer business confidential. 3. Operations Function A. Stay informed and act upon regular updates by the Retail Risk & Administration Manager (RRAM), Business Controls, Market management and Bancorp management team on the functioning of day-to-day operations and administrative aspects of the office, including, but not limited to, open and close procedures, daily vault duties, controlofcashlevels and the adequate supply of inventory, completion of various audits, monitoring of control accounts, management of cash items, fraud detection, and control of over/short by staff. B. Receive and act on regular updates on the security controls in place to protect the bank assets against criminal, fraud and unnecessary risk or exposure and take necessary steps to ensure compliance within work area by all team membersandbusinesspartners. C. Remain current on the daily duties and responsibilities for the efficient operation of the financial center to provide a quality experience for Fifth Third consumer and commercial customers. SUPERVISORY RESPONSIBILITIES: Provide employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and providing challenging opportunities that enhance employee career growth;recognizingandrewarding employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * College degree or equivalent experience required. * Two (2) or more years' experience in a sales environment preferred; experience in financial industry a plus. * Work involves contact with the public, necessitating the ability to present a professional image. * Position requires strong verbal and written communications skills. * Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions. * Work involves extensive product knowledge for the level of selling performance expected with position. * Position requires analytical skills. * Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader, among the banking center staff, region and business partners. * Must be able to work in a team environment with the ability to interact well, and in a positive manner, with subordinates, peers and upper management. * Work requires excellent organizational skills and the ability to multi-task and to be flexible. * This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). WORKING CONDITIONS: * This program will require ability to travel within Bancorp footprint for training, as well as flexibility in scheduling. * Extended viewing of computer screens. Fifth Third Bank Valparaiso IN

Assistant Center Manager

Advance America, Cash Advance Centers, Inc.