Domino's Pizza Ann Arbor , MI 48103
Posted 3 weeks ago
Company Description
Job Description
The Coordinator, Customer Incentives will act as a support to the Gift Card and Pizza Concierge Team. This team member will manage the Gift Card Mailbox, provide marketing support to Gift, and manage internal Gift Card requests. This team member will also be the team financial support and be responsible for GC invoices, PC expenses and invoices.
RESPONSIBILITIES AND DUTIES
(40%) Domino's Gift Card Program Support
Manage Domino's Gift Card Mailbox
Review/approve new direct-buy customer applications from B2B portal; company information search as needed along with follow up communication
Provide B2B customer support, order and payment assistance as needed
Process & fulfill orders for select B2B customers based on customer requirements along with processing payments as needed
Handle customer care inquiries (card source, balance inquiries, redemption history)
Marketing Support review
Review/approve Domino's branding within merchant ads & signage for marketing and promotional material. Review for proper use of name, card art and any related imagery as well as proper use of registration marks and related disclaimers
Provide access to brand assets for development of support material upon request
Process internal department gift card orders and manage new program approvals
Process and fulfill internal orders in a timely manner and provide detailed weekly summaries to Finance for tracking and billing
Review new B2B program offerings from established partners and creative assets related to new program launches (card art, name, T&Cs etc.)
(60%) Gift Card and Pizza Concierge Finance Support
Review and submit for payment all DOMGC invoices
Prepare PC customer order expenses monthly and match against BOA worksheet
Reconcile and submit expenses each month
Invoice all PC customers monthly
Prepare monthly statement to show past due 30, 60, 90
Send past due notices
Prepare customer order and ticket data each month for analysis
Collaborate with Finance and IT to support change in process
Maintain Domino's Connect with Pizza Concierge customer financial data
Qualifications
Bachelor's degree in Business, Marketing, or related field
Strong Microsoft Excel/data manipulation knowledge and skills
Proven experience in customer service and building and maintaining relationships
Detail oriented, analytical with excellent organizational skills
Excellent communication and presentation skills
Role requires occasional travel- weekend and/or evening & holiday work may be required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Domino's Pizza