Assistant Branch Mgr

New York Community Bancorp, Inc. New York , NY 10007

Posted 5 days ago



Supervises all daily Branch operations. Responsible for administration of all Branch procedures in accordance with the guidelines and objectives set by the Bank.

Implements sales practices for the purpose of increased internal sales and excellent service quality, promotes cross-selling and referrals by entire staff. Manages Branch staff by way of staff development, coaching, disciplinary and promotional actions, and annual evaluations. In the absence of the Branch Manager, assumes full control and responsibility for entire Branch operations.


Oversees all Branch operations and ensures the Branch is operating in compliance with federal and state baking requirements, and all organizational policy and procedures. Responsible to oversee the daily activities of all employees (BOCs and FSAs) assigned to the Branch.

Delegates daily work, addresses disciplinary matters and policy violations, conducts training for Branch personnel, and resolves employee grievances or conflicts. Prepares and delivers disciplinary warnings, and performance reviews (including annual evaluations). Works with the Branch Manager and the Regional Management Team to identify employees for promotional opportunities. Works with the Branch Manager to create, implement, and present staff development activities to enhance skills of Branch personnel.

Creates weekly work schedules for Branch employees, and ensures compliance with all timekeeping procedures. Initiates job requisitions with appropriate approval, sources, interviews, and recommends individuals for hire, in accordance with Bank guidelines. Sources and attends local job fairs in accordance with Bank guidelines.

Monitors daily Branch activity through different reports available on the Bank's systems. Monitors and reviews the security procedures and controls access to the vault. Performs Branch security procedures at opening and closing.

Supervises and/or performs Branch self-audits and reports, including Monthly Report of Proof. Maintains branch appearance and manages branch records and files. Exercises discretion to authorize transactions, approve new account openings wire transfers and fee refunds.

Provides supervisor overrides, approvals and other authorizations as delegated per Bank policy. Implements, monitors, and motivates Branch staff with respect to sales and service initiatives in order to generate new relationships, deepen existing customer relationships and achieve assigned production goals. May also be required to perform outside business calls, and follow up on selected sales leads.

Manages branch customer service levels to meet Bank-wide expectations. Communicates with customers and resolves more complex problems, issues and complaints. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank standards.

MAY ALSO BE REQUIRED TO: Supervise entire process of currency and coin shipments. Review and approve Currency Transaction Report(s). Supervise and handle adjustments, corrections, recoveries, reports, general ledger entries, ATM/Visa maintenance and claims, Deceased Depositor and Dormant accounts, forgery claims, overdraft recovery, fee reversals, Federal Reserve adjustment requests, Wire Transfers, stop payments, bank and certified checks, lost passbooks and checkbooks, etc.

Coordinate and represent the Bank in various civic, community and CRA functions to further enhance its image and develop additional business; participate in meetings held by Regional Management, travel to seminars/workshops and to cover other Branches when necessary based on business needs. Verify and authorize all types of interest calculations, adjustments and early withdrawal penalties. Perform ATM settlements and handle ATM monitoring procedures to resolve first line ATM issues.

Monitor changes and corrections to customer information in computer system and in the branch files. When staffing requires, assist customers with their banking needs including the opening of accounts and cross selling of bank products and services. Assign processing (under dual control) of mail items.

Supervise and assist staff with the end of day procedures as needed and ensure branch and staff are in proof. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.


High school diploma or equivalent, some college preferred. Three to five years related work experience.


Extensive knowledge of regulatory and compliance requirements. Extensive knowledge of Bank policies, procedures and products.

Strong organizational skills. Excellent management, customer service and mathematical skills. Proven sales ability.

Excellent verbal, written and interpersonal communication skills. Computer literate with proficiency in Microsoft Word and Microsoft Excel. Ability to supervise, coach and motivate staff.


Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September 30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion, and stockholder's equity of $6.8 billion.

New York Community Bank serves customers through over 250 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona.

With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at .

Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals.

Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Vice President Branch Service Manager


Posted 5 days ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Manages operational, service, accounting and compliance-related activities within a large retail branch. Manages completion of branch transactional activities while supporting client alternative delivery channel alternatives. Ensures a premium client experience within the branch channel. Works with Branch Manager to support these efforts, while maintaining overall responsibility for all operational activities within the branch. Impact on the Business * Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral. * Monitor overdraft accounts and seek to minimize aged overdrafts. * Responsible for operational soundness and audit results of branch. Maintain overall responsibility and manage all operations activities within the branch. * Ensure promotion and use of alternative delivery channels for customers Customers / Stakeholders * Manage the provision of service to branch customers. Identify potential process improvements to ensure achievement of branch performance targets. * Manage and own the customer experience within the branch ensuring service excellence and timely resolution of service and operational issues. * Ensure service and operational personnel and identify and act on sales referral opportunities (note that sale of wealth management products requires full licensing). Leadership & Teamwork * Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally. * Manage Customer Service Representatives to ensure proper servicing of banking needs for branch customers. * Monitor each branch sales professional's process at account opening and maintenance to ensure compliance with all bank Know Your Customer/AML and operational standards. * Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices. * Promote an environment that supports diversity and reflects the HSBC brand. Operational Effectiveness & Control * Complete accounting-related responsibilities for the branch including regular cash control activities (ATM processing, current transaction system reconciliations, negotiable instruments) and general ledger account maintenance and reconciliation. * Ensure branch activities comply with all applicable regulations, including Know Your Customer and ensure attainment of all satisfactory branch audits with no Know Your Customer exceptions; ensure management and personnel awareness of discovered control issues. Complete preliminary investigations into potential fraud and loss situations. Manage compliance and other training for branch personnel. * Ensure adherence to established customer interaction standards for every transaction. * To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators. * Complete other responsibilities, as assigned. Major Challenges * Managing operational and service activities in a matrix management environment ensuring coordination of activities with branch management. * Managing and having overall responsibility for operational activities within a larger branch and the inherent greater volume and complexity of problems and issues in a branch of this size. Management of Risk * Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Observation of Internal Controls * Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. * Minimum of six years proven and progressive customer service and or operational experience within the branch environment or equivalent, including a minimum of two years proven experience as a Branch Service Manager or equivalent. * Bachelors degree in business, accounting, related field or equivalent experience. * Proven managerial, decision making, customer service, organizational, analytical, planning and mathematical skills. * Sound knowledge of Company products and services offered within the branch system, related operational activities and pertinent regulations. * Ability to lead and direct service team to complete transactional customer requests and resolve client issues. * Required to maintain a Notary Public License. EEO/AA/Minorities/Women/Disability/Veterans Hsbc New York NY

Assistant Branch Mgr

New York Community Bancorp, Inc.