Schedule: Monday through Friday 8:30 AM - 5:30 PM, alternate Thursdays or Fridays 10:30 AM - 7:30 PM, and alternate Saturdays 8:30 AM - 3:30 PM (40 hours)
Assist the Branch Manager in supporting and contributing to DCU's Success Sharing by creating a sales and service culture within the branch through effectively leading the staff and helping our members achieve their financial goals. Refer new business and Select Employee Group (SEG) opportunities to the Manager. Effectively manage branch sales and service levels.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support Success Sharing by achieving individual and branch sales goals. Work with the Manager to develop and implement sales strategies and coach the staff to achieve sales goals.
Oversee branch sales, member service experience, and effectively manage expenses. Assure branch staff completes all required compliance training and adheres to all compliance policies. Recognize work processes that can be streamlined to reduce cost, save time and encourage staff to provide their suggestions. Perform all Branch Team Leader and Teller duties as needed.
Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation for Member Service Representatives. Assure that performance evaluations and monthly meetings with staff (Member Service Representatives) are completed on time.
Support the Branch Manager in building strong partnerships with local businesses and SEGs. Identify and refer new business and SEG opportunities to Manager. Attend chamber and networking events.
Understand and explain all products and services. Open new memberships and new accounts, while adhering to guidelines. Promote and demonstrate electronic delivery systems.
Perform MSR duties, which include having knowledge of all DCU products and services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification.
Perform other job-related duties as assigned.
Manage operations when covering a branch by assuring compliance with policies and procedures and security. Promptly resolve maintenance issues as they occur.
Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify efficiencies and process improvement areas.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
High School Diploma
College Degree preferred
Knowledge of branch operations
Proven leadership abilities
Excellent communications skills
Prior lending experience
Knowledge of Windows and Micro Soft Office
Two to three years of supervisory and sales management experience preferred
Bilingual skills a plus
Manages Member Service Representatives.
Manages all branch staff in absence of Branch Manager.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
Occasional coverage in other business areas may be required.
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the "DCU Way" through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU's culture:
People come first
Do the right thing
Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
We are proud to be an EEO/AA employer M/F/D/V
Digital Federal Credit Union