Assistant Branch Manager

United Community Bank Murphy , NC 28906

Posted 2 weeks ago

Position Title: Assistant Branch Manager

Reports to: Branch Manager

Direct Reports: Varies

Salary Grade: 13

ASSISTANT BRANCH MANAGER LEVELS: Assistant Branch Manager Levels I & II are determined by new or existing guidelines

SUMMARY: Assists the Branch Manager in performing a broad variety of customer service, sales, and may be asked to support lending activities to promote branch growth. Provides assistance in mentoring, developing, and supervising all branch staff. Actively participates in achieving sales and service goals and in maintaining operational excellence. Assists in securing and strengthening customer relationships including outbound calls, customer profiling activities, and reviewing customer needs. Supports the consumer and small business loan process. The Assistant Branch Manager assumes a management role in the Branch Manager's absence.


  • High school diploma or equivalent; Bachelor's degree preferred

  • Minimum 3 years' sales and service experience in a retail or financial services business

  • Consumer/residential lending experience preferred

  • Supervisory experience

  • Good interpersonal communication and supervisory skills

  • Knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services

  • Proficient in Microsoft Office programs

  • Strong written and verbal communication skills

  • Ability to adapt to change

  • Background in financial operating polices and procedures, banking regulations (state and federal), employee development and public relations preferred

  • Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.


  • Assists branch manager with overall operations in the Loan Support, Teller and CSR areas

  • Cross-trained in order to assist by operating a Teller window during heavy customer periods or staffing shortages as well as filling in as a CSR

  • Lends assistance to the Head Teller in compiling monthly reports on Teller Transactions and Teller Over and Short Reports and quarterly self-assessments

  • Assists in interviewing consumer and small business loan applicants and complete loan application process as needed

  • Stays abreast of all training including regulations as it applies to the lending and deposit areas as well as branch operations

  • Generates new relationships/new accounts, actively cross selling bank products and services through outbound calling

  • Updates and monitors sales activities using 360 View

  • Maintains and stays abreast of security policies and procedures

  • Assists with attaining internal performance objectives for branch sales, deposit & loan growth, and quality of audit reports

  • Motivates, trains and coaches employees to achieve branch goals. Assists with work schedules, employee performance reviews and when required, disciplines subordinates

  • Represents the financial institution to the community in activities which may include civic duties

and outside business development calling

  • Performs annual performance reviews along with an effective management plan consisting of goals for staff (if direct reports are applicable)
  • Performs other duties as assigned
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Assistant Branch Manager

United Community Bank