Assistant Branch Manager - Traverse City

MSU Federal Credit Union Traverse City , MI 49685

Posted 3 months ago

Duties and Responsibilities

  • Understand performance of employees by recognizing strengths and areas of development, while mentoring, coaching, and developing skills for success, with support from Branch Manager

  • Deliver accurate and timely feedback regarding overall performance of employees; utilize performance management system to document employee performance, and provide timely delivery of reviews, with support from Branch Manager

  • Support Branch Manager in building branch culture to ensure a positive environment for employees and members

  • Be a change agent, supporting Branch Manager in communicating changes and initiatives to garner support from employees

  • Monitor, analyze, and create branch metrics to determine branch performance towards strategic initiatives

  • Demonstrate initiative, responsibility, integrity, professionalism, and dependability

  • Support Branch Manager in leading branch through difficult circumstances such as robbery

  • Maintain regular communication with Branch Manager and share relevant information

  • Provide timely response when information or follow up is needed

  • Support Branch Manager while working with employees in the corrective action process to improve their work performance, while maintaining professionalism and confidentiality

  • Follow procedures to mitigate risk while ensuring others do the same

  • Assist employees in person and on Helpline with questions and overrides as needed

  • Build relationships with members by educating them about relevant products and services while training others to do the same

  • Understand, recognize, and act with urgency appropriate to situations

  • Analyze, research, and resolve discrepancies and offages

  • Assist in identifying and preparing employees to take on leadership roles within the Credit Union

  • Understand and be able to perform duties and responsibilities performed by employees

  • Assist employees in evaluating and decisioning member situations

  • Create promotions in conjunction with Branch Manager that align with the Credit Union's initiatives while adding value to your branch

  • Assume risk and utilize lending limits commensurate with level, while mentoring others in Credit Union philosophy

  • Use judgment and decision making skills to protect members and the Credit Union, while teaching others to do the same

  • Work with other departments to provide superior service and consistency for the membership and employees

  • Recognize training needs within your area, create and/or coordinate relevant resources with support from Branch Manager

  • Develop understanding of appropriate staffing levels

  • Create, distribute and implement a consistent schedule that aligns with branch volume

  • Participate in hiring and onboarding process

  • Maintain professionalism with interactions and relationships throughout the Credit Union

  • Attend and support internal Credit Union events

  • Represent the Credit Union at events within the surrounding community

  • Ensure employees have working knowledge and understanding of emergency guidelines

  • Oversee the completion and accuracy of all audits to remain in compliance with policy

  • Support Branch Manager in responding to, and taking corrective action on, all internal and external audit findings

  • Remain current on information, processes and software relevant to branches

  • Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines

  • Participate in training activities to ensure compliance with Credit Union policies and Federal and State regulations and laws

  • Lead branch meetings and conduct presentations within branch with support from Branch Manager

  • Share recommendations for the development of goals, objectives, and sales strategies for your branch

  • Use critical thinking skills to solve problems

  • Respond to escalated member situations with support, while teaching others to do the same

  • Handle complex situations finding the most appropriate solution, with support from Branch Manager

  • Support Branch Manager in implementing strategic direction for the year

  • Become familiar with the Credit Union financials

  • Monitor and maintain appropriate cash and card levels

  • Safeguard cash and cash equivalents

  • Maintain physical branch location

  • Troubleshoot and maintain branch equipment ensuring optimal operation

  • Perform other duties and assist other employees, as assigned

Knowledge, Skills and Abilities

  • Strong communication skills

  • Ability to identify areas of growth and development for performance

  • Ability to train others

  • Ability to share strategic direction

  • Ability to evaluate and discuss employee performance

  • Knowledge of Credit Union's culture, philosophy and mission

  • Knowledge of the Credit Union's systems, products, services, procedures, laws and regulations

  • Ability to analyze and think critically

  • Ability to adapt and assist others through change

  • Knowledge of lending decision making

  • Judgement and knowledge when making decisions

  • Ability to prioritize and meet deadlines

  • Ability to work efficiently and use time effectively

  • Attention to detail with emphasis on accuracy

  • Organizational skills and ability to multi-task

  • Exemplify reliability and dependability

  • Financial industry experience preferred

  • Previous management experience preferred

  • Completion or active pursuit of a Bachelor's degree

  • Management positions may require temporary or permanent relocation to another location based on business need

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Assistant Branch Manager - Traverse City

MSU Federal Credit Union