Patelco Credit Union Pleasanton , CA 94588
We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
About Patelco Credit Union
Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.
We seek to hire an Assistant Branch Manager (ABM) to serve our members in our Pleasanton branch. In this role, the ABM performs member services and responsibilities will include managing and providing vision and leadership to the branch staff. The candidate must be goal-oriented, ensure quality of service to members, and experience in managing productivity and ATM servicing. Also, they must communicate effectively at all levels and possess skills in planning with the ability to monitor results.
Staff scheduling and maintaining attendance records
Exercises good judgment, excellent communication and people skills
Accommodating to sudden change as well as able to produce new solutions to problems
Support Branch Manager in developing a culture within the branch in which quality and continuous improvement on all performance accountabilities, customer satisfaction
Develops a team spirit among subordinates and supervisors; motivates every team member to promote and maximize sales and provide the highest possible level of customer service
Provide assistance in managing all functions within the branch through effective communication and implementation of new/revised policies, procedures, and products/services
Works cooperatively with management to effectively communicate and implement performance standards and sales objectives
Responsible for on-going evaluation and providing feedback and recommendations on employee performance
Responsible for developing a staff to meet current and future operating needs through effective selection, assessment and training
Provides leadership to impact and enhance the positive image of bank in the community
Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services
Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems
Acts as a resource to answer difficult questions and to solve escalated service issues for members and staff
Manages branch in the absence of Branch Manager
Responsible for monitoring and responding to Patelco's Promoter Score system and feedback.
May be required to participate in committees to respond to or fix concerns for the betterment of the member experience.
Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.
Ensure that employees, processes, and procedures under your area of supervision comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures
All other duties as assigned
Bachelor's degree (B.A./B.S.) or AA in business related discipline or equivalent ( preferred)
Two to four years' prior branch supervisory or team lead experience in a credit union or banking environment
Excellent written and oral communication skills; strong organizational, problem-solving, and analytical skills
PC proficiency and excellent organizational skills
Strong interpersonal skills and ability to deal effectively with a diversity of individuals at all organizational levels
Proven ability and leadership to handle multiple projects and meet deadlines
Ability to manage priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to work with all levels of management
Good judgment with the ability to make timely and sound decisions
Demonstrated proficiency in supervising and motivating subordinates
Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability