Assistant Branch Manager

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

As an Assistant Branch Manager, you are responsible for managing overall customer service function of branch location including direction of tellers and personal bankers to ensure complete and efficient customer service. Also responsible for managing and coordinating existing and proposed retail products; serving as back-up to personal bankers and tellers for customer account opening and transactions; and acting as retail lender.

As an Assistant Branch Manager, you will:

• Supervise tellers and personal bankers to ensure adequate coverage and efficient customer service. Instill Nicolet values to team. Provide ongoing training on new products/services.

• Participate with Branch Manager in hiring and managing personnel.

• Provide back-up to personal bankers and tellers including but not limited to, opening new accounts, cashing checks, accepting deposits, processing withdrawals, loan payments and other similar duties.

• Work closely with Operations on system issues, testing new procedures and building consistency within retail across branch network.

• Maintain tracking system for new business and implement ways to increase core deposit accounts and referrals to Lenders, Brokerage and Trust.

• Promote bank services by identifying customer needs and suggesting appropriate products/services to expand customer relationships. Resolves customer complaints.

• Increase customer base through retail loans including secondary market mortgages and internal loan products.

• Actively involved in community events, volunteer work to positively promote Nicolet while building relationships with customers and prospects.

• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.

• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

• Performs all other duties as assigned.

Qualifications:

• High School diploma or equivalent required. Associate degree in finance or related field preferred.
• 3-5 years retail banking experience required.
• 5+ years retail banking with management experience preferred.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled