Assistant Branch Manager- Miami Private Bank Operations

Citigroup Inc. Miami , FL 33196

Posted 2 months ago

  • Primary Location: United States,Florida,Miami

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18078867

Description

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all

Key Responsibilities:

Manage daily operations of branch in the absence of Branch Manager.

Assist Branch Manager in implementing business development strategies. for assigned branch

Provide warm, friendly and welcoming atmosphere for both employees and customers

Provide quality and exceptionally services to customers

Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description.

Assist Branch Manager to operate the branch in line with company procedures and policies

Ensure that the branch personnel comply with federal and state laws

Maintain operational standards to provide an excellent working environment for employees

Ensure the facility is kept clean, safe and orderly

Communicate personally with customers to ensure customer satisfaction

Resolve customer complaints promptly and efficiently

Ensure operational excellence and integrity of the branch

Develop action plans to enhance operational controls and optimize customer service

Assist in performance appraisals, promotions, and compensation activities for employees

Qualifications

  • Bachelors degree or in lieu of a degree a minimum of 4 years of equivalent work experience

  • A minimum of two years of management/supervisory experience

  • A minimum of two years of bank industry experience

  • Excellent written and verbal communication skills; ability to communicate effectively with internal and external clients

  • A good working knowledge Excel, Outlook, MS Office, and experience with web based applications required

  • Excellent investigative and analytical skills

  • Demonstrate good attention to detail

  • Self-motivated, active approach to problem resolution, strong organizational skills

  • Strong Client focus

  • Excellent multi-tasking skills

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Assistant Branch Manager- Miami Private Bank Operations

Citigroup Inc.