This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.
Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
Ensures the branch is operationally sound
Ensures that the tellers are trained and competent in explaining all products and services offered
Monitors sales and service goals
Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls
Routinely and consistently provides guidance and training to branch team
Resolves conflicts unassisted
May back up new accounts
May back up teller line
Ability to pass personal banking training
Responsible for satisfactory audits
Actively contributes to employee management and training
Services complex accounts often
Actively coaches and mentors team to deepen customer relations
Beginning to independently engage in business development
Independently oversees tellers, may independently oversee personal bankers or may collaborate with Branch Manager to do so
MINIMUM JOB REQUIREMENTS
High School diploma or GED
4+ years retail banking experience
2+ years of management/supervisory experience
Bachelor's degree preferred
Proficient in Microsoft Office suite and any banking software used in the branch
Training and mentoring skills
Customer focused service and sales skills
Understands consumer and small business lending
Overall knowledge of bank operations
Previous Teller experience
Knowledge of Policies and procedures
OUR CORE BEHAVIORS
Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.
Influence. Be an active player in participating, building and contributing to service.
Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
Communication. Keep others informed and up-to-date. Actively listen and learn from each other.
Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.
PHYSICAL AND MENTAL REQUIREMENTS
Ability to sit at a computer monitor for extended periods of time
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 15lbs.
Ability to effectively discern information and formulate appropriate action
Ability to reach, squat, bend, and manually manipulate standard office equipment
Ability to drive to various locations
Ability to think critically and provide appropriate solutions
Columbia Banking System, Inc.