Assistant Branch Manager I

Eastern Bank Lowell , MA 01850

Posted 2 months ago

In a Retail bank branch, the Assistant Branch Manager proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The ABM will balance policy and procedure with appropriate judgement, and will make management decisions that are mutually beneficial to the bank and the customer.

  • Under the direction of the Branch Manager, assists with the daily management of a banking office.

  • Responsible for achievement of personal sales goals, and proactively guiding the sales activities of the platform staff toward achievement of branch goals.

  • Through tested techniques, engage in sales and service coaching sessions with sales staff.

  • Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.

  • Responsible for branch's adherence to audit/compliance requirements.

  • Manages customer service levels within the branch, adhering to established guidelines.

  • Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise. May prepare and deliver performance appraisals for subordinates as directed by Branch Manager.

  • Expected to have / gain full understanding of the teller function


  • One-to-two years of Supervisory management experience (ABM II) in a retail banking environment required, preferably in the role of Assistant Branch Manager.

  • For incumbents who have tenure with the bank, must have a history of solid sales, service and any applicable management successes.

  • Individual should be an outgoing self-starter and be technically literate.

  • Basic business acumen and professionalism is a must.

  • Strong written and verbal communication skills are critical.

  • Ability to build relationships and strong alliances across the organization.

  • Ability to quickly learn all there is to know about the products and services offered by the bank.

  • High School or equivalent required. Associates / Bachelors degree preferred.

Work Requirements:

  • May be required to lift and/or move coin/currency bags weighing 25-30 pounds.



Paid out in a lump sum following the 90-day period and is subject to applicable law and taxes

$1,000 for Assistant Branch Managers and Branch Managers

$500 for Teller, Service Associates, Regional Service Associates, Operations Associates.

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Assistant Branch Manager I

Eastern Bank