Assistant Branch Manager

Hope Credit Union / Hope Enterprises Memphis , TN 38103

Posted 2 months ago

Job Summary

The Assistant Branch Manager is responsible for the day to day operations of the branch, the direct supervision of employees, and assisting the Branch Manager in the growth of loans and deposits.

Primary and Essential Functions

  • Provide strong leadership to subordinate group and assure branch compliance to policy and procedures.

  • Open and close branch.

  • Review all daily transactions.

  • Maintain adequate security over cash.

  • Sign-up new members.

  • Receive share certificate requests.

  • Provide management access wherever dual-control is necessary.

  • Process and approve wire transfers.

  • Provide excellent customer service.

Secondary Functions

  • Back-up consumer loan officer when necessary.

  • Back-up member services representative when necessary.

  • Back-up branch manager as needed.

  • Perform general administrative duties such as attending meetings, report production, etc.

  • Perform community outreach activities.

  • Approve and submit ACH transactions.

  • May take and process consumer loan applications based on market need.

Regulatory Compliance Requirements

  • Must comply with registration requirements with National Mortgage Licensing System (NMLS)

  • Must comply with provisions of the Bank Secrecy Act (BSA).

  • Must comply with all provisions of the Privacy of Consumer Financial Information regulations.

  • Must comply with all provisions of the Right to Financial Privacy Act.

  • Must comply with all provisions of the Children's Online Privacy Protection Act.

  • Must comply with all provisions of the Consumer Leasing Act (Regulation M).

  • Must comply with all provisions of the Electronic Funds Transfer Act (Regulation E).

  • Must comply with all provisions of the Equal Credit Opportunity Act (Regulation B).

  • Must comply with all provisions of the Expedited Funds Availability Act (Regulation CC).

  • Must comply with all provisions of the Fair Credit Practice Rule.

  • Must comply with all provisions of the Fair Credit Reporting Act.

  • Must comply with all provisions of the Holder in Due Course regulations.

  • Must comply with all provisions of the Reserves on Transaction Accounts (Regulation D).

  • Must comply with all provisions of the Servicemembers' Civil Relief Act.

  • Must comply with all provisions of the Truth in Lending Act (Regulation Z).

  • Must comply with all provisions of the Truth in Savings Act (Regulation DD).

Accountability for Business Results

  • Consumer loan volume

  • Branch losses and profitability

  • Membership growth

  • Deposit growth

Specified Authority Level

  • Authorize MSR cash drawer level up to $10,000

  • Authorize wires up to $100,000

  • Authorize withdrawals up to $1,000

  • Provide access to vault with one non-manager present

  • Access to Retail computer system

  • May approve consumer loans as designated in the Consumer Loan Policy


  • Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products

  • Ability to read and interpret documents, write routine reports and correspondence

  • Ability to speak effectively before groups of customers and employees of the organization

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Ability to compute rate, ratio, percent, and interpret data

  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions

  • Ability to deal with problems involving a few concrete variables in standardized situations

  • Ability to manage and motivate others effectively

  • Excellent customer service skills

Desired Qualifications

  • Bachelor's degree, business concentration preferred

  • 3 or more years of experience in banking/mortgage

  • Consumer lending experience

Physical Demands

  • Employee is regularly required to sit, stand and walk.

  • Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear.

  • Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

  • Employee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers.

  • Noise level in the work environment is usually moderate.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Assistant Branch Manager

Hope Credit Union / Hope Enterprises