Assistant Branch Manager

About Us

Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.

Job Summary

The Assistant Branch Manager is responsible for the day-to-day operations of the branch, the direct supervision of employees, and assisting the Branch Manager in the growth of loans and deposits.

Primary and Essential Functions

• Provide strong leadership to subordinate group and assure branch compliance to policy and procedures.

• Open and close branch.

• Review all daily transactions.

• Maintain adequate security over cash.

• Sign-up new members.

• Receive share certificate requests.

• Provide management access wherever dual control is necessary.

• Process and approve wire transfers.

• Provide excellent customer service.

Secondary Functions

• Back-up consumer loan officer when necessary.

• Back-up member services representative when necessary.

• Back-up branch manager as needed.

• Perform general administrative duties such as attending meetings, report production, etc.

• Perform community outreach activities.

• Approve and submit ACH transactions.

• May take and process consumer loan applications based on market need.

Accountability for Business Results

• Consumer loan volume

• Branch losses and profitability

• Membership growth

• Deposit growth