Assistant Branch Manager (Floater)

Overview

First Entertainment Credit Union is looking for an Assistant Branch Manager (Floater) who is responsible for assisting the Branch Manager in overseeing service expectations, goal achievement, and the daily operations of various branches.

As the Assistant Branch Manager (Floater), you will motivate, guide, and train teammates in effective service expectations, and cross-selling, and production efforts. The Assistant Branch Manager (Floater) supervises and coordinates the activities of employees engaged in assisting members. You will help manage a broad variety of financial services, such as opening and closing accounts, opening and renewing certificates, opening IRA accounts, processing and funding consumer loans, and general member financial needs.

This is a full-time, onsite opportunity reporting to the Director, of Specialty Sales and is based in Hollywood, CA. The minimum and maximum annualized hourly base range for this position is $30.64 to $45.97 in California. The target starting hourly rate is between $30.64 and $38.31.

Responsibilities

• Provide floater coverage for various branches to ensure operation excellence.

• Is responsible for assisting with the effective and efficient performance of branch production, quality service, sales, and operations.

• Lead, supervise, and train staff, including new employees, ensuring knowledge and skill level is appropriate to job duties and functions, particularly with regard to quality service expectations, and cross-selling products and services.

• Actively follow up on new and pending accounts and applications processed by self and staff to ensure cross-sell opportunities have been identified and maximized.

• Manage employee life cycle events and activities, such as recruiting, feedback and coaching, learning & development, performance feedback, and so on.

• Ensure adequate controls are maintained for a wide range of tasks, such as card issuance systems, branch opening/ closing, cash counts, cash, and negotiable instrument controls and processing.

• Serve as a Membership Officer responsible for the review, verification, and approval of new accounts.

• Provide coverage to designated branch locations per business needs.

• Perform other tasks as assigned by the leadership team.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation+ Inclusivity + One Team], and we expect you to uphold them.

Requirements

• Reliable means of transportation.

• High school graduate, two-year college degree or equivalent preferred, or completion of a specialized course of study at a business or trade school.

• Prior leadership experience as a manager or supervisor is preferred.

• Notary certification or the ability to become certified within the first 12 months of employment.

• A minimum of two to five years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years of supervisory or lead employee experience.

• In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

• Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak, and write clearly to convey information effectively.

• Effective communication skills across all levels of audience.

• Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).