Assistant Boutique Proprietor

Job Title: Assistant Boutique Proprietor

Reports to: Boutique Proprietor

Job Location: Benefit Boutiques

Employee Status: Full-time, Non-Exempt

Summary

In the absence of the Boutique Proprietor, the Benefit Assistant Boutique Proprietor is responsible for all aspects of running the Boutique business. They are required to use all resources and tools to create the best atmosphere for our customers and employees, and ensure operational efficiency. The Assistant Boutique Proprietor is a smart, scrappy self-starter that exemplifies the Benefit brand DNA and Laughter is the Best Cosmetic spirit in the Boutique.

Essential Duties and Responsibilities Leadership:

• Uphold Benefit and LVMH policies to promote feel good/ fun environment for customers and employees

• Ensure self and Boutique team is compliant with all LVMH, Benefit and Boutique policies and procedures

• Lead by example; motivate and inspire your team to meet goals and objectives

Customer Experience:

• Create an environment that is passionate about customer experience

• Proactively ensure client satisfaction and issue resolution in store; respond to customer concerns or inquires within 24 hours; document and report these incidents to Boutique Proprietor

• Act as host and customer experience lead in store

• Enable team members to deliver personalized and memorable service experiences; ensure CRM accuracy and communication to Aestheticians through utilization of service chits

• Monitor and manage store email account daily

Sales & Results:

• Achieve daily/ weekly/ monthly individual product sales per hour goals, and store overall sales goals

• Monitor store KPIs through PowerBI reporting and other platforms: conversion, productivity, A-Launch Goals, instore incentives

• Motivate, coach and develop team members to meet individual and store goals

• Support Boutique Proprietor to generate sales through community outreach

• Secure and lead instore events (Beauty Bashes)

Training and Education:

• In partnership with Boutique Proprietor, lead store Education in all areas: service, product and operational trainings

• Track Education module completion to ensure 100% participation and pass rates for store team

• Follow up and follow through on trainings to ensure all team members are comfortable with material and systems

• Ensure new hire Aestheticians are signed off on all services within 2 months of hire

• Observe, coach and support team members to demonstrate selling strategies and operational efficiency

People/HR:

• Support Boutique Proprietor with hiring, onboarding, developing and retaining people

• Proactively recruit talent to ensure a consistent pipeline of candidates

• Work with Boutique Proprietor to review applications and invite qualified candidates for interviews

• Conduct the second interview and audition process with candidates

• Partner with BP to identify growth opportunities for team members (LSA position)

• Document unsatisfactory performance and policy violations in a consistent and timely Partner with Boutique Proprietor, Regional Boutique Proprietor and Boutique HR Generalist to address the concern.

Operations:

• Actively manage appointment book daily to maximize service volume opportunity (fill rate and yield management)

• Occasionally provide services for clients; ABP position will not have an open book, but may need to cover appointments when unplanned Aesthetician absences

• Assist with inventory management and accuracy; Monitor stock levels on all inventory items, and ensure procedural compliance for receiving, transferring and returning merchandise

• Maintain excellent cash Management of the safe and applicable security codes.

• Ensure Compliance with state board regulations and Benefit Safety & Hygiene policies

• Communicate all policy/procedure updates and important issues in a timely, clear and concise manner to Boutique team, in the absence of the Boutique Proprietor

• Support Boutique Proprietor to execute direction and updates from Home Office Team; ensure ThinkTime tasks are completed on time, and communication reaches all store team members

• Maintain the appearance and cleanliness of the Boutique

• All other duties as assigned

Requirements:

Able to perform the following physical duties including, but not limited to:

• Continuous standing/ walking for 8 hours

• Unpacking and lifting boxes up to 40lbs

• Stocking and filling shelves, drawers, and show cases

• Cleaning displays and Boutique

• Employees have physical contact with clients/ customers

• Must be comfortable selling makeup and generating business outside of the Boutique

• Verbally communicate with clients and Boutique employees in a clear manner

• Consistent and reliable attendance

• Operate POS system, E-waiver iPad, all Boutique technology, laptop (used for on-line scheduling), alarm keypad, and calculator

• This position requires the final candidate to successfully pass an E-Verify

Qualifications

• Active Aesthetician or Cosmetology license required

• Proven strong sales and service track record

• 1-2 years retail experience with minimum 1-year management experience

• Flexibility regarding work hours; ability to work nights, weekends, and some holidays

• Strong interpersonal skills in customer service

• Excellent communication and leadership skills

• Proficient computer skills

The target salary range for this position is $19/hr - $25/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.