Assistant Athletic Director, Retail Management (39188)

Northern Illinois University (NIU) is accepting applications for the position of Assistant Athletic Director/Retail. This is a full-time, 12-month position with benefits. Under the general supervision of the Associate Athletic Director for Equipment and Brand Management, this position assists with oversight of all aspects of the Athletic Department retail outlets, including locations within the Convocation Center, Recreation, Yordon Center, and any kiosk/remote setups. This position requires days, evening and weekend work hours.

The mission of NIU Athletics is to enhance the University, community and region through service and engagement while developing champions in the classroom, in competition and in life. With long standing traditions and core values centered on family, NIU Athletics is home to 17 NCAA Division I sport programs. Northern Illinois University, chartered in 1895, is a comprehensive teaching and research institution with over 15,000 currently enrolled students and houses seven (7) degree-granting colleges-Business, Education, Engineering and Engineering Technology, Health and Human Sciences, Law, Liberal Arts and Sciences, and Visual and Performing Arts. Centrally located in DeKalb, Northern Illinois University is 30 miles west of Aurora, 65 miles west of Chicago, 36 miles west of Naperville, and 45 miles southeast of Rockford.

Position Summary

Under the direction of the Associate Athletic Director for Equipment and Brand Management, this position assists with oversight of all aspects of the Athletic Department retail outlets, including locations within the Convocation Center, Recreation, Yordon Center, and any kiosk/remote setups.

Essential Duties and Responsibilities

Retail Oversight

• 35%

• Oversight of revenue generation through online retail sales, in-house retail shop(s), and special events including NIU Athletics and Recreation equipment surplus public sales.

• Duties include but are not limited to: oversight of daily reading of registers, opening and closing procedures, merchandise displays setup, day-to-day operations of retail location(s), pricing and tagging of merchandise, safety awareness within store location(s), traffic flow, and initiatives to drive sales and profitability through consumer awareness and satisfaction and special promotions/advertising events.

Inventory

• 20%

• Maintain sales inventory and record keeping for auditing purposes as regulated by both state and university policies and procedures.

• Develops and responds to correspondence and drafts policies for retail sections as required.

Supervisory

• 10%

• Supervise all part-time help assigned to the retail area(s) to include scheduling, payroll review, and training.

Accounting Practices/Budget

• 10%

• Works closely with Athletic Business Office and the Sr. Associate AD/HR and Finance Administration on proper retail accounting practices, policies, and procedures.

Customer Service/Quality Control

• 10%

• Oversee customer service, monitoring and addressing any quality issues promptly and implement improvements to prevent recurrence.

Branding

• 10%

• Working with the Associate AD/Equipment and Brand Management, ensure all measures are in place to uphold the brand's reputation.

Other Related Duties

• 5%

• Attend departmental meetings as required.

• Perform other related duties as assigned.

Minimum Required Qualifications (Civil Service)

• Associate degree in any field or concentration including general studies.

• Two (2) years (24 months) of experience in a retail environment.

• One (1) year (12 months) of supervisory experience in a retail environment.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

• Skill in active listening

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience.

• Ability to supervise, motivate, develop, and direct people as they work, identifying the best people for the job.

• Ability to monitor/assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Ability to effectively handle difficult and/or angry people.

• Ability to see details at close range (within a few feet of the observer).

• Ability to identify and understand the speech of another person.

• Ability to speak clearly so others can understand you.

• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Ability to read and understand information and ideas presented in writing.

• Ability to choose the right mathematical methods or formulas to solve a problem.

• Ability to concentrate on a task over a period of time without being distracted.

• Ability to observe, receive, and otherwise obtain information from all relevant sources.

Specialty Factors (Civil Service)

None

Preferred Qualifications (Civil Service)

• Bachelor's degree in Business Administration, Retail Management, or similar field.

• Minimum one (1) year of collegiate equipment or retail manager experience.

• Knowledge of NCAA and local and state regulations related to purchasing, sales, and cash handling.

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

walking, standing, carrying/lifting up to 50lbs; sitting