Responsible for assisting in the day-to-day operations of the assigned community.
Minimum Eligibility Requirements:
Experience with budgets, staff development, and some supervisory experience.
Direct sales experience with demonstrated results.
Minimum of two years of experience in a retirement, nursing home, or assisted living industry.
Organized team player with the ability to multi-task in a team environment.
Proven skills to work independently. Be self motivated and goal-directed.
Excellent interpersonal skills.
Excellent written communication skills.
Must be capable of maintaining regular, reliable attendance.
Computer literacy and skills required.
Able to communicate effectively with all levels of the organization and with residents, their friends and family, and with members of the community.
Provide assistance in the supervision of the community operation along with training, coaching, counseling, and performance evaluation of staff members.
Maintains and facilitates open lines of communication between corporate, regional and community staff.
Promotes positive employee relations, addresses concerns timely and resolves grievances as quickly as possible.
Ensures that census expectations are met and that the resident admission process documentation is completed in a timely manner, meeting established policy and procedure and state regulations.
Create new and service existing relationships with nursing homes, retirement centers, physicians and their related office staff, hospital staff including social workers, discharge planners, utilization review, volunteer coordinators, rehabilitation director, chaplain service, pastors, senior services including senior centers, board and care homes, adult day care centers, home health and other community-based referral sources which result in referrals to the community.
Participate in local organizations, identified as bringing value, by making presentations and joining as a member where appropriate in order to facilitate a broader knowledge of the assisted living industry and in particular of the community (communities) capabilities.
Participate as an active leader in the community relating to strategic planning for the developments of marketing action plan and related sales efforts. Participate in daily and/or weekly department head meetings and provide support and direction in achieving overall occupancy goals and programs to address any new needs or changing needs within the service area. Attend community special events to increase awareness among potential referral sources and customers.
Prepare reports as required. Create an advance 30 /60 /90 day sales plan and monitor referral information, create client profiles and maintain working client profile base.
Develop and implement special events and presentations targeted as community education, establishing and maintaining status for the community as the expert on assisted living.
Monitor trends and conversion ratios.
Maintain a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues; communicate this information with other staff members.
Monitor and evaluate customer satisfaction. Share results with the Administrator and staff. Work as part of the team to develop appropriate plans to continually improve satisfaction levels.
Serve as a member of the marketing team whose purpose is to improve occupancy and enhance resident and community relations. Attend weekly meetings, assist in implementation of quarterly marketing plan, monitor budgets and track results.
Develop and implement special events and presentations targeted at community education, establishing and maintaining status for the facility as the expert on assisted living.
Assist Customer Service
JEA Senior Living