Asset & Wealth Management, Marcus, Call Center Operations, Vice President, Draper/ Richardson

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity

Your Impact

We are seeking a highly-skilled, experienced vice president to join our call center leadership team that is people focused and drives efficiency. In this role, you will provide management and oversight, demonstrating a commitment to excellence at all times. You will collaborate with peers and senior leadership in order to meet the company's objectives. You have a passion for success and a proven record of successful strategic planning and implementation.

Responsibilities

• Drive collaboration across the organization to identify needs and develop scalable solutions

• Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team

• Deploy data and research to drive cross-business corporate prioritization

• Collaborate with stakeholders to achieve mutual goals

• Form and lead internal teams, providing guidance and mentorship as needed

• Directly and indirectly manage staff with the goal of enhancing professional development and personal growth

• Manage relationships with Business Partners, Peers and Senior Leaders

Basic Qualifications

• Strategic vision with the ability to execute

• Demonstrated leadership presence and maturity

• Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting

• Excellent written and verbal communication skills

• Executive-level presentation skills

• Ability to handle high-level client interactions and/or escalations

• Strong interpersonal, relationship-building, and negotiating skills

• High level of proficiency with Microsoft Office (Excel, Outlook, PowerPoint

Prior experience must include 5 years with the following:

• Bachelor's degree or relevant experience

• Minimum of five years' experience leading high-performing Contact Center Teams

• Previous project management or business development experience a plus

• Effective communication and stakeholder management.