Zoll Medical Corporation Pittsburgh , PA 15201
Posted 7 days ago
CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.
Job Summary
Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external). This position trains Asset Recovery Specialists and acts in a lead role.
Essential Functions
Coordinate the successful return of assets working directly with customers, including the scheduling of UPS or arranging for pick up by field representative
Negotiate with PSR contractors regarding fees for services
Accept inbound calls from customers and sources involved in the recovery of assets
Complete outbound calls to customers and sources regarding equipment return
Review Call Reports, Patient Agreements, and other documentation to obtain the most accurate and information
Maintain appropriate documentation and patient records pertaining to the return of the LifeVest
Utilize skip trace software and engage outside sources to locate a patient and/or equipment
Provide accurate and prompt customer service and effectively manage customer relationships
Coordinate with key stakeholders to ensure the timeliest return of equipment
Investigate unsuccessful returns and identify new leads for the successful recovery of company assets
Negotiate successful asset recovery with challenging or elusive customers
Provide persistent follow-up of challenging files
Manage Return Orders within established time frames and parameters
May assist in the development and maintenance of policies and procedures
Demonstrate the ability to multi-task in a fast paced environment
Performs other duties as assigned by Management
Ability to navigate and manage difficult conversations
Contact patients and sales representatives to relay or obtain pertinent information and documentation
Required/Preferred Education and Experience
High School Diploma required and
Bachelor's Degree preferred
2-4 years applicable experience preferred and
Computer literate with strong MS Office suite experience
required
Knowledge, Skills and Abilities
Ability to multi-task and work in a fast paced environment
Must be able to work independently with minimal supervision
Detail-oriented
Excellent verbal and written communication skills
Proficient at skip tracing, negotiating, and persistent follow-up
Ability to work in a team or individual environment
Excellent Customer Service Skills
Self-motivated with a desire to succeed
Must be highly motivated with strong organizational skills and the ability to prioritize and manage tasks
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Zoll Medical Corporation