Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. The Asset Protection Team Member is responsible for the safety and security of our Team Members, customers, and product. Through this important work, the Asset Protection Team Member impacts customer service, profitability, and Academy's Purpose.
High school diploma or GED required
Associates or Bachelor's in Criminal Justice preferred
Minimum of 3 months of work experience in large format retail environment required, accountable for the safety and security of people and/or company assets
CPR and First Responder certification is a plus
Loss Prevention or Criminal Justice background is a plus
Demonstrated track record for engaging with customers in a polite and professional way
Intuitive and timely recognition of merchandise availability in various areas of the store to direct customers as needed
Ability to assist customers with EAS activations in a non-accusatory manner
Exhibit calm presence when dealing with overall store safety or emergency response procedures
Strong situational awareness and observation skills
Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy's shoplifting procedures
Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs
Maintain constant presence at entrance or front of store monitoring incoming and outgoing customer traffic, as a deterrent to theft
Perform customer and team member exit inspections per the policy
Tag returns merchandise upon entry and direct customers to customer service
Identifies and communicates all suspicious activity to Manager-on-Duty to prevent potential theft using various tools and technology such as handheld radio
Checks in and records all relevant information on Vendor and Corporate visitors in official Store Visitor's Log
Professionally reacts to customers at the doors should the alarm system start; obtains and documents key information for suspected thefts (merchandise, vehicle description, plate numbers, etc.)
Responds with composure and partners with Manager during escalated situations including shoplifting, customer complaints, medical attention, emergency services (EMT-911-Police), parking lot incidents, weather, Code Adam, robberies, fires, EAS activities, etc.
Accurately monitors and reports stolen, damaged, destroyed merchandise, theft, loss prevention and safety issues to management in a timely manner in the appropriate Store Log
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Physical Requirements & Attendance
Ability to work flexible schedule including nights, weekends and holidays based on business needs.
Requires walking, standing, and is able to move and/or lift at least 30lbs
Acceptable level of hearing, talking and vision to perform job duties
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation or any other category protected by law.