Asset Protection Supervisor, Chicago

Minimum 3 years

The Team:

The Hermès Chicago Boutique opened in 1990 and focuses on providing extraordinary service to clients as a part of the Northern Region. The Asset Protection Department is responsible for the safety and security of all Hermès employees, premises, and product. This position will report to the Senior Regional Asset Protection Manager and strive to mitigate risk of loss, safety and security through consistent training and valued partnerships that are both internal and external. We are at the service of our clients (stores, corporate & warehouse) when needed and willingly make ourselves available to these valued partners. We use cutting edge technology to ensure their safety and security.

The Opportunity:

The Asset Protection Supervisor is responsible for the enforcement and protection of all company interests and assets. Company assets are defined as merchandise, money, technical equipment, supplies, fixtures, store dwellings, our company personnel and our customers.

All other duties as assigned by the supervisor.

About the Role:

• AP Associate training, coaching and supervision. Ensuring APA compliance and education (AP Awareness).

• Violation and Incident reporting.

• Conducting of Audits / maintaining of proper records. Complete required audits and inspections and provide accurate documentation of results.

• Investigation and follow up. Supports APM in all manner of investigations both external and internal.

• Conduct routine inspections of the facility to maintain physical security and protection of assets. Conduct safety inspections and communicate hazards to local management.

• Ensure physical security by controlling access of associates and visitors.

• Inclusion in damage meeting with APM and OPS Director.

• Maintenance of all AP related equipment (radios, cyberkey, cctv protex etc).

• POS procedure noncompliance reporting to APM, ensuring that all Policies and Procedures are being adhered to. Reporting of any operational issues to AP Senior Management that may potentially result in loss to the company. (chargeback inquiries, operational shrink at POS,)

• Monthly touchbase with APM and APA's to review training and outstanding concerns.

• Monthly maintenance of all AP related documents.

• Reporting of any theft to APM and interaction with local law enforcement.

• Daily review of Cegid reports and review with APM (negatives, voids, returns, quota items).

• Supervision of all off site sales

• Public and Employee.

• Partnership with floor management in the absence of APM.

• Key audits and management.

• Review of safe logs.

Supervisory Responsibility:

• Yes

• Daily training and coaching of AP associates to ensure awareness and professional presentation.

• Delegation of daily AP work (floor coverage/post assignments, truck, lunches, cashdrops, audits)

• Review of daily APA work. (bag checks, sign in sheet accuracy, floor count accuracy, audits)

• Biweekly security walk of the store

• Follow up to the weekly AP walks.

• Monthly scheduling.

• Supervision of APA PTO.

• AP education for the store team during daily and weekly store meetings to be conducted by public speaking in group settings.

Budget Responsibility:

• No

Decision Making Responsibility:

• Yes

AP Supervisor will be tasked with determining associate compliance in company Policy and Procedure with regard to proper Asset Protection guidelines (i.e. no more than 3 items being shown to a client at a time; associate does not leave keys in drawer, or leaves drawer open; any and all packages leaving premises are accompanied with proper paperwork, etc.)

About You:

• 1-3 years Asset Protection / Retail / Managerial Experience preferred

• 8 hr Pre Assignment and 16 hr OTJ certificates / Security License (mandatory in NYC only)

• Strong written and verbal communication skills

• Problem solving and Decision-making skills

• Ability to stand for extended periods, and to move and handle merchandise, which entails lifting, and perform all functions as set forth above.

• Ability to operate all equipment necessary to perform the job

• Adaptability

• Credibility and trust

• Service Orientation

• Results Driven

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.