The Asset Protection Supervisor is responsible for the AP Department in the location to that they are assigned. They are responsible to protect the merchandise, employees, guests and other assets in partnership with the store management team. They are responsible for many aspects of the operation and work from a rotating fixed post (note: fixed post exceptions are made when there is a need to take an elevated managerial role due to coverage needs or apprehensions need to be made). They ensure their team concentrates on guest satisfaction and directly impact sales. They must be able to support leading the department, keeping the morale high and the staff motivated to perform. They must identify, report, and resolve any issues that would cause a loss to the company. Raising the awareness on these issues to prevent loss is a key role of the position.
DUTIES AND RESPONSIBILITIES:
Responsible for the standards, efficiency and operations of the Asset Protection department team.
Ensures their team understands their vital role of satisfying guests with their service and professionalism to impact sales.
Responsible for reviewing all Asset Protection staff schedules on a daily basis to ensure the department is run efficiently and without excess.
Proactively search for and effectively combat all forms of theft and loss in their location. The AP Supervisor is accountable for shrink.
Ensure their staff represents our higher purpose and core values company culture where they are growing and thriving.
Make apprehensions, conduct investigations, and interview dishonest employees as needed.
Proactively identify safety concerns and take corrective action. Execute crisis management plans in their store.
Serve as a liaison between the AP Regional Manager, Senior Manager, Manager and store management.
Work on multiple posts and be part of the daily coverage.
KNOWLEDGE AND SKILLS:
Outstanding leadership and interpersonal skills
Excellent verbal and written communication skills
High level of professionalism and integrity
Ability to teach and coach
Excellent time management and organizational skills
Analytical and interrogation skills
Extensive knowledge of combative theft tactics
Ability to work weekends and late nights
Ability to be available 24 hours a day for emergencies
Knowledge of overseeing Asset Protection management teams
Extensive knowledge of CCTV systems
PC knowledge of Outlook and ability to navigate company analytic applications
Extensive knowledge of burglar and fire alarm systems
EDUCATION AND WORK EXPERIENCE:
Belief in and behaviors reflective of Century 21's Higher Purpose and Core Values. All positions at Century 21 are created with the understanding that our Higher Purpose is to Deliver Value to live better. We achieve our mission on a daily basis by demonstrating our Core Values: Respect, Communicate, Teamwork, Honesty, Grow, Positivity, and Amaze.
Century 21 Department Stores LLC