Asset Protection Specialist/Guard

Century 21 Department Stores LLC Philadelphia , PA 19107

Posted 2 months ago

POSITION SUMMARY:

Outgoing, security-oriented individuals that work rotating fixed posts. They provide excellent guest service. They must be able to focus on customer needs and effectively enforce company policy without alienating guests or employees. They must develop specialized skills to detect external and internal crime.

DUTIES AND RESPONSIBILITIES:

  • Operate and monitor various posts within the store, such as guest doors, fitting rooms and CCTV.

  • Apprehend shoplifters and assist in internal investigations as needed.

  • Provide great service to guests, employees and visitors. Provide service that will positively impact sales.

  • Communicate positively while conveying confidence and good body language that includes engaging guests and employees with warm smiles and friendly greetings.

  • Represent our higher purpose, core values and company culture to grow professionally and thrive.

  • Respond and handle emergency situations or incidents as they occur.

  • Perform baggage inspections, pat downs and other designated items.

  • Maintain access control for the location.

  • Ensure all employees are following policy & procedure and take corrective action when needed.

Requirements

KNOWLEDGE AND SKILLS:

  • High Energy

  • Positive

  • Interpersonal skills

  • Excellent verbal and written communication skills

  • High level of professionalism and integrity

  • Honesty above reproach

  • Strong guest service skill-set

  • Ability to be flexible for coverage

EDUCATION AND WORK EXPERIENCE:

  • At minimum, a high school diploma is required

  • Guard License preferred in states that require

Core Values

Belief in and behaviors reflective of Century 21's Higher Purpose and Core Values. All positions at Century 21 are created with the understanding that our Higher Purpose is to Deliver Value to live better. We achieve our mission on a daily basis by demonstrating our Core Values: Respect, Communicate, Teamwork, Honesty, Grow, Positivity, and Amaze.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Asset Protection / Loss Prevention Security Guard Full Time Roosevelt

Macy's, Inc.

Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 Job Overview: The Security Guard's primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Security Guard is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Successfully complete all Asset Protection/Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law * Monitor high shortage areas such as receiving and jewelry as needed; may perform audit functions * Use two-way communication devices to maintain contact with Store Detectives to ensure store safety * Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection/Loss Prevention Manager * Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence * Regular, dependable attendance and punctuality QUALIFICATIONS: Education/Experience: High School Diploma or equivalent. Some college is desirable. Completion of Store Agent Training program required upon assignment to position. Communication Skills: Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills. Physical Demands: This position involves regular walking, standing, hearing, and talking. Extended periods of sitting are also involved. Some kneeling, stooping, crouching, or crawling may be involved. Involves moving and/or lifting at least 30 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use restraints in an apprehension. Ability to sustain long periods of time enclosed in surveillance areas. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Philadelphia PA

Asset Protection Specialist/Guard

Century 21 Department Stores LLC