Asset Protection Manager

Safeway West Bridgewater , MA 02379

Posted 3 months ago

Asset Protection Manager


Prevent and detect retail losses by:

  • Training, implementing, and monitoring store Asset Protection processes,

  • Managing the in-store Asset Protection personnel, and

  • Conducting investigations of theft, fraud, misappropriation, and employment law allegations

  • Monitoring compliance to programs and processes designed to reduce operational shrink

Job Responsibilities and Accountabilities

Prevention Processes

  • Promote the adherence to company policies and procedures; report and escalate noted deficiencies as appropriate

  • Conduct regular store inspection checks insuring compliance of all operational processes related to shrink reduction, loss controls and physical security; assist in follow-up action plans or maintenance calls as needed

  • Assist in the development and implementation of proactive Asset Protection and shrink reduction initiatives and strategies for all stores

  • Monitor in-store, Banner office Asset Protection Shrink Programs and Distribution Center security programs (as directed), and make recommendations to ensure effectiveness

  • Promote the Exception Reporting System to ensure compliance with goals and objectives


  • Investigate both internal and external theft, misappropriation, and fraud issues.

  • Investigate Employment related allegations such as sexual harassment, discrimination, workplace violence, wage and hour issues, etc. as requested by Human Resources and Employee Relations

  • Present facts at unemployment, EEOC and union hearings as appropriate

  • Testify in court as the company expert on investigations, as needed


  • Ensure that all Asset Protection and Security personnel have been properly trained

  • Assist in the training of store management and employees in the areas of, but not limited to shrink awareness, operational shrink processes, internal and external theft, and serious incident awareness


  • Work closely with District Managers, District staff, Human Resource Managers and

Employee Relations Managers.

  • Maintain formal and informal channels of communications though the organization

  • Act as liaison with Government Agencies, Law Enforcement Agencies, Community groups, Judicial Agencies, etc.


  • Prepare and submit investigation case reports to Asset Protection Management

  • Prepare and submit Employment related investigations to Human Resources and

Employee Relations

  • Prepare and submit reports on store inspections to the appropriate levels of management

  • Prepare and submit recaps on store shrink action plans as needed

People Development

  • Assist in the recruitment and selection of store Security and Asset Protection candidates

  • Supervise the Asset Protection programs and in-store Asset Protection employees within the assigned stores or district

  • Assign employees to jobs and instructs them in performance of work, setting goals, and meeting objectives

  • Review and evaluate work of subordinates, recommends promotions and/or salary increases

  • Assists in the development of short and long-range plans for Security and Asset Protection personnel


  • Direct:

  • 10 -- 30 Store Asset Protection Specialists

  • Contract Security Services as needed


  • 15 - 25 Stores

Job Requirements

Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

  • College degree preferred

  • 1 -- 5 years' experience as an Asset Protection Specialist or equivalent work experience

  • Knowledge of city, county, state penal codes, particularly those laws related to but not limited to shoplifting, arrest, courtroom demeanor, bad check collection, etc.

  • Possess the ability to influence and work with and through others to achieve desired results. Must have the ability to represent the Company's interest to outside parties

  • General knowledge of computer capabilities (word, excel, e-mail)

  • Possess good communication skills, both oral and written as well as the ability to make effective presentations before groups. Possess strong interpersonal skills to deal effectively with a wide variety of people both in person and over the telephone

  • Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions

  • Multitasked oriented

Physical Environment

  • Most work is performed in a temperature-controlled office environment

  • Incumbent may sit for long periods of time at desk or computer terminal

  • Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday

  • Incumbent could spend a majority of time traveling throughout the Banner visiting retail units, attending hearings and arbitrations, etc.

  • Must have own transportation and be available for overnight travel. Banner-wide travel, up to 70%

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.


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Asset Protection Manager