The Overnight Security Guard's primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection Department, maintain a safe business environment, and provide strong customer service. The Overnight Security Guard is primarily stationed at the customer entrances and monitors customer traffic entering and exiting the store.
Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Monitor customer traffic entering and exiting the store
Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
Communicate all suspicious activity to the Asset Protection Department to prevent potential theft
Responsible for reacting to alarm conditions at the doors should the EAS (Electronic Article Surveillance) system activate
Provide strong customer service by ensuring that customers do not leave with an EAS tag on their purchases
Monitor high shortage areas such as receiving and jewelry as needed
May perform audit functions in high shortage areas
Use two-way communication devices to maintain contact with Store Detectives to ensure store safety
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
Works on special assignments, investigations, and surveillance as directed by Store Asset Protection Manager
Maintain a safe business environment
Perform other duties as necessary
Follows shortage programs and procedures
Perform these functions in an efficient manner, as directed by the Supervisor
Regular, dependable attendance and punctuality
Education/Experience: High School Diploma or equivalent. Some college is desirable. Completion of Store Agent Training program required upon assignment to position.
Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, procedure manuals.
Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.
Reasoning Ability: Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands: This position involves regular walking, standing, hearing, and talking. Extended periods of sitting are also involved. Some kneeling, stooping, crouching, or crawling may be involved. Involves moving and/or lifting at least 30 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use restraints in an apprehension. Ability to sustain long periods of time enclosed in surveillance areas. Involves close vision, color vision, depth perception, and focus adjustment.
Other skills: Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. including Macy's and Bloomingdale's will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.