Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Asset Protection / Loss Prevention Detective, Part Time: City Creek Center

Expired Job

Macy's, Inc. Salt Lake City , UT 84101

Posted 5 months ago

71488678

Job Overview:

The Asset Protection Detective's primary responsibility is to prevent the loss of company property while maintaining a safe business environment. Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Respond to customer and associate incidents to facilitate first aid and minimize company liability

  • Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company

  • Investigate criminal violations against the person or property of any customer or associate that is committed on company premises

  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager

  • Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence

  • Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events

  • Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law

  • Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies

  • Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned

  • Works on special assignments, investigations, and surveillance as directed by Store Asset Protection Manager

  • Responds to alarm conditions at assigned store

  • Perform other duties as necessary

  • Follow shortage programs and procedures

  • Perform these functions in an efficient manner, as directed by the Supervisor

  • Regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

  • High School Diploma or equivalent. Some college is desirable.

  • Completion of Store Detective Training program required upon assignment to position.

Communication Skills:

  • Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

  • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level.

  • Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

  • Must be able to operate cameras and other surveillance equipment.

  • Ability to think and act clearly in possible stressful and hostile situations.

  • Ability to collaborate and function as a member of a team.

  • Must possess a strong sense of urgency.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Lead City Creek Center

The Gap

Posted Yesterday

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 Since the beginning, we've been inspired by everything women and girls are capable of, whether they're serious athletes or just getting into fitness. We create versatile premium performance apparel designed for a life in motion. Challenge fuels us and we are always reaching for the amazing. We're looking for people who find inspiration in the same things we do: the limitless potential of women and girls everywhere. If you share our passion for a healthy, active lifestyle, personal growth, innovative product and creating rewarding experiences – join our community. Athleta is a certified B Corp – put simply we put people and planet right up there with profit and we're committed to using business as a force for good. Alone we are strong, united we thrive. Together, we create the Power of She. RESPONSIBILITIES: The Customer Experience Lead's primary responsibility is to assist the leadership team in overseeing the sales floor and ensuring a positive experience. The Lead will assist in aspects of store operation focusing primarily on the areas of customer engagement, including the sales floor, fitting room and cash wrap. * Understands the holistic mindset of the Athleta brand and can bring it to life everyday * Consistently treats everyone with respect and contributes to a positive work environment * Brings Athleta to life (in this new retail expression), through creating a unique-to-brand shopping experience; fosters interaction similar to being a trusted friend and advisor through rapport & empathy * Displays a "customer assistant" mindset at all times; does not leave the customer with anything to do * Ability to do what's right while balancing brand policy guidelines to promote an in-service mindset * Looks for ways to create an environment that welcomes innovation and values each employees' unique ideas and contributions * Ensures desired brand experience is being fostered in-store through individual and team customer interactions * Connects with customers by asking open-ended questions to assess customer needs and makes relevant merchandise/styling suggestions * Drives store sales by authentically suggesting additional items to customers to meet their active lifestyle needs * Stays current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product * Assists customers in finding out-of-stock items via catalog or on-line, by using (back-order capability)?, or by finding substitutions for out-of-stock items (understands and leverages Call Center, catalog & website) * Leads by example; mentors and positively influences others * Sales Generation * Stays current on goals and priorities as it relates to the selling floor * Offers suggestions to the leadership team about how to improve daily sales trends * Customer Experience * Sets the example by role modeling great customer service * Ensures that associates are upholding service standards * Handles complex customer situations in compliance with policy and procedures; escalates issues as appropriate * Staff Supervision * Monitor floor coverage and zoning for the day * Monitors cash wrap to ensure customers are provided service in accordance with customer service policies and cashier guidelines * Coordinates associate breaks, lunches and shift changes * Logs/reports to leadership team time and attendance infractions (sick/late/no show) * Performs employee personal property checks * Trains, coaches and directs associates on service and how to meet productivity standards * Communicates development feedback of others to the leadership team * Operations * Responsible for store opening and closing. * Upholds all company policies as outlined in the Policy and Produce Manual, including the Employee Policy Guide and Code of Business Conduct * Enforces all Loss Prevention policies, and communicates violations to the leadership team and/or the COBC hotline * Responsible for front-of-house receiving and assisting vendors * Ensures company standards of neat, clean and organized sales floor, cash wrap and fitting room areas are met * Performs all other duties as assigned * Reports to a member of the Store Leadership Team * Collaborates effectively across teams and with all Business Partners and departments as needed QUALIFICATIONS: * Ability to establish & maintain effective relationships with employees and customers * Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing * Ability to interact cooperatively and work as a team towards a common goal * Demonstrates a passion for delivering exceptional service everyday and inspires by example * Demonstrates a "can-do" attitude, with drive and passion to sell and achieve all goals * Ability to receive feedback and to take action when appropriate * Skilled problem-solver, makes quality decisions, and follows written and verbal instructions to meet deadlines on tasks and projects * Ability to communicate effectively * Previous experience in retail preferred * Ability to lift and carry 30 pounds * Ability to maneuver around sales floor and stockroom * Open availability and flexibility to work nights, weekends, store openings and closings to meet the needs of the business * Experience supervising teams preferred KEY BENEFITS: * Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta, and 30% off at Outlet. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Employees receive medical, dental, vision and life insurance.* * Employees can apply for tuition reimbursement.* * Family care programs. * Commuter benefits. * Pet Discount Program. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016. Apply The Gap Salt Lake City UT

Asset Protection / Loss Prevention Detective, Part Time: City Creek Center

Expired Job

Macy's, Inc.