Asset Protection Associate - Fox Valley S/C

J. C. Penney Company, Inc. Aurora , IL 60503

Posted 2 months ago

Asset Protection Associate

  • Fox Valley S/C

Location: Aurora, IL, United States

  • Fox Valley S/C 4 Fox Valley Ctr

Job ID: 1069579

Store Hourly Positions

Job Type: Full-Time

Date Updated: Apr 19, 2019

General Description

Primary Responsibilities:

Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.

Conducting surveillance: Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.

Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.

Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.

Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.

Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.

Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed

Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.

Core Competencies & Accomplishments:

  • AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements

  • Balanced Temperament Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.

  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.

At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

Job Title: Asset Protection Associate

  • Fox Valley S/C

Location: Aurora, IL, United States

  • Fox Valley S/C 4 Fox Valley Ctr

Job ID: 1069579

J.C. Penney Company Inc.

Plano, Texas



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Support Signing Team Lead Full Time Fox Valley Mall

Macy's, Inc.

Posted 7 days ago

VIEW JOBS 5/15/2019 12:00:00 AM 2019-08-13T00:00 Job Overview: The Signing Team Lead is responsible for supervising a team of associates to ensure that all merchandise is properly signed. The associate is also responsible for fulfillment and performing other duties as necessary. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the priority * Coordinate and oversee the timely execution of sign set-up and removal for the entire store * Recruit, train, motivate, and develop Signing Associates to their fullest potential through coaching and feedback * Ensure that all policies, procedures, and standards are understood and followed by Signing Associates * Ensure optimum coverage to support anticipated promotional events by effectively managing associate schedules * Conduct random sign audits to ensure selling price is correctly reflected on the signs * Provide feedback or call the Price Change Hotline on signing issues such as pricing errors, advertising errors, ticketing errors, and missing signs * Use FEDSign system to prepare signs for all promotions and vendor identification signs * Print and maintain sign library and organize sign carts, shops, and holders * Assist Merchandise Team Lead in operational tasks such as markdowns, return to vendors (RTVs) and transfers and merchandising tasks such as floor moves and back stocking * Assist with the basic fill of merchandise * Participate in physical inventory process * Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment * Maintain department recovery standards; including fitting room go backs to standard, if applicable * Attend to customer service needs in a friendly and helpful manner when approached * Be sensitive to the store's needs and flex into other non-selling areas as needed * Assist with special projects as assigned * Perform other duties as necessary * Follows shortage programs and procedures * Perform these functions in an efficient manner, as directed by the Supervisor * Regular, dependable attendance and punctuality Qualifications: Education/Experience: * No specific educational accomplishments are necessary. * Previous experience in a support role is preferred. Previous supervisory experience preferred. Communication Skills: * Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Strong organizational skills. Able to multitask in a fast-paced environment. Able to empower and develop a team. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Aurora IL

Asset Protection Associate - Fox Valley S/C

J. C. Penney Company, Inc.