GreenState is seeking an analytical, patient, systematic and disciplined person for the position of Asset Management Specialist. This position is responsible for assisting the Credit Union in achieving its mission to improve the quality of life in communities we serve by promoting the financial well-being of their residents.
This is achieved through repossession/foreclosure and remarketing of assets to mitigation charge off losses. Provides outstanding service, direction, and leadership to internal members and under general supervision, in accordance with established policies and procedures. Represents the Credit Union in interactions with Repossession and Remarketing Agencies.
Works with law enforcement to protect the security interest of the Credit Union in foreclosure or replevin actions. Minimizes losses, and assures low delinquency to achieve maximum profitability through remarketing of assets. Supports a sales and service culture while maintaining a working knowledge of all services and operations of the credit union. Responsible for dealing with escalated member issues related to asset recovery.If you are a straight forward communicator who puts a premium on accuracy, we want to talk to you.
Pay range for this position is $25.83 - $38.75 with a progressive benefits package.
Essential Duties and Responsibilities
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and to arrange an appropriate course of action in order to remedy the situation.
Makes recommendations for, and implements appropriate action for those accounts of other team members that cannot be contacted, or for which satisfactory arrangements cannot be made. Maintains and updates member records while recording all communications and all collection activity. Handles all matters regarding recovery including repossession assignment, remarketing sales, deficiency balance collections or legal recommendations, and preparation for charge off.
Performs advanced skip-tracing duties, as required and directed. Handles first-level escalation calls from Account Resolution Specialists and coaches for continued performance on collection telephone calls. Assists Account Resolution Department with departmental and/or branch training or job shadowing.
Reviews the account history of Account Specialists, determines appropriate action prior to repossession, and is responsible for approving repossessions, foreclosure of collateral, securing delinquent accounts, and authorizes the maintenance and/or repair of that collateral within authority limits while in the credit union's possession and for its appropriate and legal disposition. Represents the Credit Union in dealing with auctions, disposition of vehicles and ensuring clear titles to buyers. Refers members to financial counseling resources when necessary.
Determines wholesale and retail values of collateral prior to sale and adjusts values according to general condition, mileage, and optional equipment. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Maintain the Remarketing of America site for all of our out of state repossessions and skip claim repossessions.
This would include review for CPI, requesting documentation related to conditions reports, auction house communication, and documents from repossession agents. Contacts all impound yards to gather necessary information to determine cost effectiveness of securing assets. Pulls all NADA and Manheim values so that Asset Management Specialist can prepare specs for assets to be sold.
Assists with assignment and monitoring of all requested repossessions to approved agents ensuring that efforts are effective and objectives of the credit union are met. Performs any other duties as assigned.
Minimum of three years collection experience with reasonable knowledge of collection practices, consumer credit, repossession, bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact.
Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Strategic thinking to sift through large amounts of information to identify root cause and proposal of best path of resolution. Ability to use discretion to determine the best option from multiple courses of action.
Ability to operate related computer applications and office equipment. High School Diploma or the equivalent (GED). Must be bondable. SAFE Act Registration may be required depending on specific responsibilities assigned within the Collections department.
Reports to the Vice President/Account Resolutions Supervisor.
This position is not responsible for the supervision of other employees.
Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.
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