Deliverables/Principal Results Expected
Helps to maintain a strong clinical program. Lead the assessment staff to work together to meet the needs of the clients, referral sources, and the company. Interact with program directors and referral sources to facilitate prompt, effective services for the clients. Interact cooperatively with professional liaisons, supporting the ongoing marketing and referral communications efforts. Complete required training and mandatory training hours. This position requires accurate data and statistical analysis on all job functions including assessment conversion rates, uncovered days, billing write-offs, scheduling accommodations within 24 business hours and other performance improvement measurements as defined by company.
Strong knowledge of coordinating staff. Thorough knowledge of substance abuse & dependency, issues and treatment modalities. Working knowledge of psychological and physiological symptomology associated with chemical abuse and dependency, specific to clients age and developmental stages. Skills in therapeutic support and confrontation with chemical dependency clients. Skills in treatment planning and related documentation and record keeping. Ability to maintain therapeutic relationship with clients in various stages of emotional stability and recovery. Ability to develop positive professional relationships with customers including clients, referrals sources and staff. Strong knowledge of utilization review processes with local, state, and national funders of treatment. Strong working knowledge of PA Confidentiality laws. Strong knowledge of PCPC and ASAM criteria. Strong knowledge and experience with process identification, development, and modification regarding procedures at various locations. Strong skills in information technology of accessing using software and webpages. Strong verbal and written communication skills. Strong knowledge of facilities and services offered within the company. Strong knowledge of referral and community resources.
Job-related Behavioral Characteristics:
Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management, organized. Must possess skills to communicate effectively and interact well with people of diverse backgrounds. Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and analyzing information, working well in an individual/ group problem solving situation, and showing initiative in problem solving. Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public. Ability to handle a crisis situation and react appropriately. Flexibility and adaptable. Ability to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and excellent communicator within the team framework.
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcares mission.
1) A Masters Degree from an accredited college with a major in chemical dependency, psychology, social work, counseling, nursing (with a clinical specialty in the human services field) or other related field.
2) A Bachelors Degree with the same educational requirements and one year of clinical experience.
3) An Associates Degree with the same educational requirements and two years of clinical experience.
4) Full certification as an addiction counselor by a statewide certification body, which is a member of a National certification body by another state governments substance abuse counseling certification board.
Experience in drug and alcohol treatment and level of care assessments preferred. Experience in drug and alcohol utilization review. Supervisory experience a plus.
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