To assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs.
ADN Required; BSN, MSW, MA in related field preferred.
Minimum Work Experience
Familiarity with clinical terminology and continuum of care, Assessment and intervention skills, Persuasive manner, and skills in overcoming denial and resistance to treatment. Ability to concentrate on task in high traffic areas. Knowledge of DSM III-R diagnostic criteria with ability to deal with crisis and potentially combative patients while maintaining personal and emotional equilibrium as well as empathetically relate to people. Maintain highly confidential information while meeting deadlines. Basic data entry and computer skills required. Also be proficient in the following areas not limited to: Time management, sound organizational skills, excellent communication and customer service skills with all internal and external customers. Knowledgeable of patient rights and laws pertaining to mental health. Basic personnel management or supervisory skills helpful.
Current RN preferred;
Vista Del Mar Hospital