Assembly Technician / Customer Service Representative

Airgas Inc Cheshire , CT 06408

Posted 2 months ago

JOB SUMMARY:

Assist in assembling electrical and mechanical components, to include sensor sub-assembly, and PCB board testing. Perform final QC of assembled components and prepare components for shipment. Provide customer service support for fielded equipment.

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

  • Assist with the assembly of electrical and mechanical components, PCB board testing, and packaging and other related job duties as may be assigned.

  • Provide assistance for customer service care with Airgas personnel and end use customers.

  • Diagnose, test, or analyze the performance of electrical components, assemblies, or systems.

  • Set up and operate standard or specialized testing equipment.

  • Obtain and evaluate all relevant information to handle product and service.

  • Process orders, forms, applications, and requests.

  • Other job duties as may be assigned.

.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Knowledge of electronic equipment, computer hardware, and software.

  • Knowledge of tools and principles involved in production of precision technical plans

EDUCATION and/or EXPERIENCE:

  • High school diploma or degree and a bachelor's degree or something equivalent

  • Knowledge of customer services ethics, principles and procedures

TRAVEL REQUIREMENTS:

  • Must have reliable, appropriate transportation.

  • Up to 10% of work time

COMPUTER SKILLS:

  • Advanced knowledge of Google platform

COMMUNICATION and/or CRITICAL THINKING SKILLS:

  • Ability to write routine business reports and business correspondence in English.

  • Ability to effectively present information and respond to questions from employees and/or customers.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language.

  • Bilingual in French; plus

MATHEMATICAL SKILLS:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to compute rate, ratio, and percent's.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, protected veteran status or disability.


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Assembly Technician / Customer Service Representative

Airgas Inc