Microexcel Rancho Cordova , CA 95670
please reply with your updated word formatted resume if you fit below role with my direct client
Position Purpose: Develop and drive the standards, development processes, systems architecture, and design patterns to support IT and business solutions
Responsible for overall systems design and architecture, including new solutions and patterns
Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements
Define and refine methodology and standards for setup, design and implementation of the application or technology to meet the needs of the business and IT customers
Generate detailed system requirements with cost projections, cost benefit analysis and ROI
Train and mentor IT team
Top Skill Sets: 7+ years of experience with Aspect Contact Center Suite. Experience as an IT application architect. Broad knowledge and experience with many technology stacks.
Experience with cloud technologies, to include Docker, Rancher, Kubernetes, VMware virtualization. Familiarity with public clouds such as Amazon AWS, Google Cloud, and Microsoft Azure is desirable.
Knowledge of automation and artificial intelligence technology and concepts, especially Natural Language Processing (NLP), Big Data, and Machine Learning.
Bachelor or Masters Degree in Information Technology, Computer Science or related field
Prior federal government experience with a software development project in a contractor role.
7+ years of experience in Aspect Contact Center suite - Aspect Unified IP, APM, WFO, AQM, Speech Analytics, Tiles, ACD, IVR, CTI, SIP
Candidate must have strong experience as a solutions architect with a focus on the Contact Center, well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration on the back-end to perform an end-to-end service
Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 5+ years of relevant design and architecture experience.
IT experience within managed care environment highly preferred. Demonstrated understanding of business process as it relates to experience in the field. This position will be supporting a Federal government contract, therefore it requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.
Aspect IVR, Aspect Contact Center