Asp/Cacd Hotline Operator

Position Number: 22089767

County: Pulaski

Posting End Date: 4/24/2024

Anticipated Starting Salary: 35581

The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran's preference, please include your DD214.

The hotline is operated 24 hours a day - 7 days a week with operators specially trained to process reports of Child Maltreatment.

Position Information

Class Code: T074C

Grade: GS04

FLSA Status: NON-EXEMPT

Salary Range: $29,046.00 - $42,117.00

Summary

The Arkansas State Police/Crimes Against Children Division (ASP/CACD) Hotline Operator is responsible for the receipt, computerized input, initial determination of validity of allegations presented, and appropriate distribution of received child abuse allegations. This position is governed by state and federal laws and agency policy.

Functions

Receives allegations of child abuse and enters information into the Children's Reporting and Information System (CHRIS) and forwards the allegations to the appropriate agency, as established by interagency agreement and protocol, for investigation. Interviews caller with pre-established questions to gather complete and accurate information, in order to evaluate the information for determination of further activity, in accordance with state law.

Makes computerized, facsimile, and telephonic notifications to various entities of allegations and information received. Communicates with the general public, law enforcement entities, elected officials, education personnel, medical personnel, and other mandated reporters to provide information. Performs other duties as assigned.

Dimensions

Can expect to be assigned to any eight hour work period in a 24 hour day; and any five consecutive days in a seven day workweek, regardless of weekends or legal holidays.

Knowledge, Skills and Abilities

Knowledge of personal computers and Windows-based programs. Knowledge of communication skills, interviewing techniques, and factual documentation procedures.

Ability to understand and prepare written and oral information. Ability to apply laws, regulations, and protocols in the evaluation and determination of information received.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus, two years of customer service-related experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock