Line of Business Job Overview
Primary responsibility will be to interact and address all end users related queries. In order to be successful they must develop and maintain strong relationships with business and technology leads, ensure a smooth handover and implementation of new functionality, develop strong working relationships with other application support teams and facilitate end to end technology operations and data flows across different business areas.
To perform this function Production Management associates must demonstrate strong capabilities in all of the key services outlined below:
Incident & Problem Management
User Request Management
Knowledge Management - Margin and Risk Product knowledge.
Represent SSPM to the key business sponsors in AMRS and other regions.
Develop a deep understanding of the business needs and strategic directions
User issue resolution. Own the problem end to end. Provide subject matter expertise.
Ability to keep schedule, make tight deadlines, work timely and independently
Incident investigation, root cause analysis and irreversible corrective action. Timely and accurate user notifications.
Assist with gathering of sox/audit evidence.
Creating & maintaining support documentation
Work closely with various technology teams.
Enterprise Role Overview
Supports Global Markets Trading functions. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Typically 1-3 years of technology experience. .
Production support experience in a financial institution or in other similar organization with large, live, and high availability production support environment
Financial experience (i.e. Equities, Derivatives, Prime Brokerage)
Very good communications and analytical skills
SQL experience with the ability to create simple SQL queries to check integrity of data.
Posting Date: 09/20/2018
Location: Jersey City, NJ, 101 HUDSON ST (NJ2101), - United States
Travel: Yes, 5% of the time
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
Bank Of America Corporation