The incumbent is primarily responsible for the Inspection, diagnosis and disposition of Mobile Handsets or supporting accessory devices. Data gathering and report generation inclusive of direct upload to Customer or Distribution Center portal. Determination of process workflow based on inspection findings and predetermined process flows.
All job responsibilities are to be performed in accordance with the company's Principles of Ethical Business Conduct.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receiving of returned or shipped handsets, capture of serial data in associated repository of record.
Warranty adjudication and determination of initial status.
Detailed cosmetic and function testing inclusive of reporting, code capture and determination of forward workflow. Disposition of fail code and allocation to required process flow pending failure.
SW Flash and upload to KSS and Customer/ DC Portal where required.
Accurate serial capture and auditing of process pathway to ensure 100% compliance of procedure and TAT time.
Data capture and report issuance per WO, Shift, Day etc.
Offer suggestions to improve processes, and may participate in continuous improvement teams.
Ongoing development of processes and procedures to implement best practice from Quality and Efficiency purposes.
Participates in and satisfactorily completes all training programs required of the assigned position.
Participates in regularly scheduled staff meetings.
Performs other duties assigned by management representatives within the scope of responsibility and the requirements of the job.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) plus 6 months applicable work experiences; or one year quality or manufacturing related experience.
RR Donnelley & Sons